Editorial Board   

Mr. DeNapoli

Al DeNapoli

Partner, Tarlow Breed Hart & Rodgers, P.C.

Al DeNapoli is a partner of the Boston-based law firm, Tarlow Breed Hart & Rodgers, P.C. Mr. DeNapoli is chairman of the firm's hospitality practice group and provides legal expertise on issues such as franchising, leasing and licensing to clients that range from nationally known chains to local restaurants and lodging businesses. Additionally, he concentrates a portion of his practice in the areas of civil litigation, including complex business issues that relate to contract and shareholder disputes, and employment problems. Realizing the importance of community and industry involvement, Mr. DeNapoli is affiliated with numerous boards and associations. In 2006, Mr. DeNapoli was elected as an editorial board member for the national publication, Hotel Business Review. He is a member of the Massachusetts Lodging Association and was recently named to the Massachusetts Restaurant Association board of directors. For four years he had served as finance committee chairman for the Town of Walpole, Mass., and is presently on the town's board of selectmen. In the Neponset Valley Chamber of Commerce, he sits on the executive committee of its board of directors. He is also the current national president of the Commission for Social Justice for the Order Sons of Italy in America. Mr. DeNapoli is a member of both the Massachusetts and Boston bar associations; serves on the board of directors for the Massachusetts Restaurant Association; and has earned numerous awards for his legal expertise. He has twice been selected as a "Super Lawyer" in a survey of his peers across Massachusetts. The honor is awarded annually to the top five percent of lawyers practicing throughout the state. Mr. DeNapoli was also recently appointed a Master by the Massachusetts Superior Court. Mr. DeNapoli graduated cum laude from Boston College and earned an MA from the University of Maryland. He graduated magna cum laude from the New England School of Law.

Mr. DeNapoli can be contacted at 617-218-2024 or adenapoli@tbhr-law.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.