Editorial Board   Guest Author

Mr. O'Hara III

Robert J. O'Hara III

Attorney, Flaherty & O'Hara, PC

Robert “R.J.” O'Hara is president of Flaherty & O'Hara, p.c., a Pennsylvania-based boutique law firm with eleven attorneys and 20 support staff practicing exclusively in the alcohol beverage space. Mr. O'Hara received his J.D., cum laude, from the University of Dayton in 1989 and his B.A. in English in 1985 from the same school. He served as Articles Editor of the University of Dayton Law Review and is a member of the National Honors Society in History. He co-founded the Alliance of Alcohol Industry Attorneys and Consultants and is chair of its Board. He is an associate member of several national professional and alcohol regulatory organizations and is honored to be frequently invited to speak at national and regional conferences on alcohol-related topics, as well as on the legalization of marijuana for medical and recreational uses.

Mr. O'Hara represents members of all three tiers of the alcohol industry, representing clients on general liquor licensing matters, complex ownership changes, in litigation and hearings, on multistate license acquisitions, and on administrative citations. Mr. O'Hara's clients include numerous private equity funds and institutional investors in the hospitality, restaurant and alcohol manufacturing spaces, and addressing their unique concerns. Flaherty & O'Hara is national liquor counsel to numerous national and regional chain hotels, restaurants and grocers. The Firm's attorneys also often counsel on tied house and trade practice matters, advise clients on the legality of national alcohol promotions and marketing programs, and frequently draft legislation. Mr. O'Hara is also a shareholder in a PA craft brewery, Erie Brewing Company in Erie, PA, maker of Railbender Ale, an award-winning Scotch ale, among others.


Mr. O'Hara III can be contacted at 412-456-2001 or rj@flaherty-ohara.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.