Editorial Board   Guest Author

Mr. Hunt

John R. Hunt

Attorney, Stokes Wagner Hunt Martez & Terrell, ALC

John Hunt has litigated employment, labor and commercial law cases in over 75 federal and state courts throughout the United States. A substantial portion of this work has been devoted to the defense of businesses in the hospitality and restaurant industries. In addition to representing clients at trials, arbitrations and mediations, he provides counseling and advice on a variety of issues, including those involving, wage and hour requirements, employment discrimination, restrictive covenants, family and medical leave, union relations, contract negotiations and the preparation and implementation of personnel policies.

At Stokes Wagner, Mr. Hunt works to provide early, practical assessments of the pros and cons of each case and its potential economic and emotional consequences. Once this occurs, he and his team try to implement the best strategy to win at trial (or sooner) or resolve the dispute in other ways, including through mediation or arbitration. They follow the same approach in counseling and advice where they use their experience in the hospitality industry and with its unique labor and employment issues to identify the best and most practical solutions as quickly as possible.

A regular speaker at continuing legal education seminars, Mr. Hunt also helped the firm serve as general counsel to the Georgia Hospitality and Trial Association. Mr. Hunt's practice has included work for Interstate Hotels, Radisson Hotels, Swiss Hotels, TGI Friday's, Rare Hospitality Buena Vista Hospitality Group, Four Seasons Hotels, The Georgia Aquarium, Outback Steakhouse, Ted's Montana Grill, the Krystal Company, Chubb Insurance, and Liberty Insurance Company.

Mr. Hunt received his J.D. from the College of William & Mary, his B.S., magna cum laude from Boston University and his B.A., magna cum laude from Boston University.

Please visit http://www.stokeswagner.com for more information.

Mr. Hunt can be contacted at +1 404-766-0076 or jhunt@stokeswagner.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.