Editorial Board   Guest Author

Ms. Nunez

Ashley Nunez

Marketing Associate, Interactive Web Tours

Ashley Nunez has been the voice of Interactive Web Tours since its creation. She is the voice-over artist and marketing associate creating script and promotional materials. Interactive Web Tours is a virtual tour business owned and run by Robert Nunez. She was introduced to Interactive Web Tours and immediately believed it was one of the most effective tools for any and all businesses to use. Mr. Nunez's passion and ability to create one-of-a-kind virtual tours and Ms. Nunez's skill with words, the business has grown over the years. Ms. Nunez worked for Artistic Expressions Photography and then with Interactive Web Tours for almost ten years. With this knowledge she feels confident that Interactive Web Tours is by far one of the most visually appealing and professional virtual tour photography businesses in the country.

Ms. Nunez can be contacted at 508-883-8940 or ashsnunez@gmail.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.