Editorial Board   Guest Author

Ms. Nunez

Ashley Nunez

Marketing Associate, Interactive Web Tours

Ashley Nunez has been the voice of Interactive Web Tours since its creation. She is the voice-over artist and marketing associate creating script and promotional materials. Interactive Web Tours is a virtual tour business owned and run by Robert Nunez. She was introduced to Interactive Web Tours and immediately believed it was one of the most effective tools for any and all businesses to use. Mr. Nunez's passion and ability to create one-of-a-kind virtual tours and Ms. Nunez's skill with words, the business has grown over the years. Ms. Nunez worked for Artistic Expressions Photography and then with Interactive Web Tours for almost ten years. With this knowledge she feels confident that Interactive Web Tours is by far one of the most visually appealing and professional virtual tour photography businesses in the country.

Ms. Nunez can be contacted at 508-883-8940 or ashsnunez@gmail.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.