Editorial Board   Guest Author

Mr. Festinger

Robert Festinger

General Manager, YVE Hotel Miami

Robert Festinger is General Manager at YVE Hotel Miami, a property managed by Destination Hotels, the largest operator of independent hotels and resorts in North America, and owned by Host Hotels & Resorts, the nation's largest lodging real estate investment trust. The 245-room property is ideally situated in the heart of downtown Miami at 146 Biscayne Blvd. Mr. Festinger was formerly the Vice President and Managing Director of the Newport Beachside Hotel & Resort in Sunny Isles Beach, also referred to as Florida's Riviera. He oversaw the day-to-day operations of the Newport Group; Kitchen 305, Seven Seas Aveda Spa & Salon, Newport Marketing, Newport Hospitality and Newport Vacation Club. He was also responsible for sales, marketing and operations for the oceanfront resort's 360 rooms and more than 600 employees. Prior to the Newport, he was with Starwood Hotels & Resorts as Director of Sales and Catering/Convention Services for the Westin and Sheraton brands. During that tenure, he was awarded the Starwood Platinum Award in 2006 before joining the Chicago City Centre Hotel & Sports Club of Chicago to oversee event and catering operations. Mr. Festinger officially started his career as a social and corporate catering sales manager at Terrace on the Park, New York's most recognizable event venue for more than 40th years where he boosted fundraising, corporate and social sales. Mr. Festinger's father, Wilhelm Festinger, was a European trained chef and successful restaurateur so he was raised in the hospitality business from an early age. His family owned Pappagallo Restaurant of Glen Head in New York. He officially began his career in the hospitality business in 1997 after graduating from Hofstra University with a degree in political science and economics. Today Mr. Festinger resides in Aventura, Florida with his wife and three-year-old son.

Mr. Festinger can be contacted at 305-358-4555 or rfestinger@destinationhotels.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.