Editorial Board   Guest Author

Mr. Festinger

Robert Festinger

General Manager, YVE Hotel Miami

Robert Festinger is General Manager at YVE Hotel Miami, a property managed by Destination Hotels, the largest operator of independent hotels and resorts in North America, and owned by Host Hotels & Resorts, the nation's largest lodging real estate investment trust. The 245-room property is ideally situated in the heart of downtown Miami at 146 Biscayne Blvd. Mr. Festinger was formerly the Vice President and Managing Director of the Newport Beachside Hotel & Resort in Sunny Isles Beach, also referred to as Florida's Riviera. He oversaw the day-to-day operations of the Newport Group; Kitchen 305, Seven Seas Aveda Spa & Salon, Newport Marketing, Newport Hospitality and Newport Vacation Club. He was also responsible for sales, marketing and operations for the oceanfront resort's 360 rooms and more than 600 employees. Prior to the Newport, he was with Starwood Hotels & Resorts as Director of Sales and Catering/Convention Services for the Westin and Sheraton brands. During that tenure, he was awarded the Starwood Platinum Award in 2006 before joining the Chicago City Centre Hotel & Sports Club of Chicago to oversee event and catering operations. Mr. Festinger officially started his career as a social and corporate catering sales manager at Terrace on the Park, New York's most recognizable event venue for more than 40th years where he boosted fundraising, corporate and social sales. Mr. Festinger's father, Wilhelm Festinger, was a European trained chef and successful restaurateur so he was raised in the hospitality business from an early age. His family owned Pappagallo Restaurant of Glen Head in New York. He officially began his career in the hospitality business in 1997 after graduating from Hofstra University with a degree in political science and economics. Today Mr. Festinger resides in Aventura, Florida with his wife and three-year-old son.

Mr. Festinger can be contacted at 305-358-4555 or rfestinger@destinationhotels.com

Coming up in July 2018...

Hotel Spa: Oasis Unplugged

The driving force in current hotel spa trends is the effort to manage unprecedented levels of stress experienced by their clients. Feeling increasingly overwhelmed by demanding careers and technology overload, people are craving places where they can go to momentarily escape the rigors of their daily lives. As a result, spas are positioning themselves as oases of unplugged human connection, where mindfulness and contemplation activities are becoming increasingly important. One leading hotel spa offers their clients the option to experience their treatments in total silence - no music, no talking, and no advice from the therapist - just pure unadulterated silence. Another leading hotel spa is working with a reputable medical clinic to develop a “digital detox” initiative, in which clients will be encouraged to unplug from their devices and engage in mindfulness activities to alleviate the stresses of excessive technology use. Similarly, other spas are counseling clients to resist allowing technology to monopolize their lives, and to engage in meditation and gratitude exercises in its place. The goal is to provide clients with a warm, inviting and tranquil sanctuary from the outside world, in addition to also providing genuine solutions for better sleep, proper nutrition, stress management and natural self-care. To accomplish this, some spas are incorporating a variety of new approaches - cryotherapy, Himalayan salt therapy and ayurveda treatments are becoming increasingly popular. Other spas are growing their own herbs and performing their treatments in lush outdoor gardens. Some spa therapists are being trained to assess a client's individual movement patterns to determine the most beneficial treatment specifically for them. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.