Editorial Board   Guest Author

Mr. Festinger

Robert Festinger

General Manager, YVE Hotel Miami

Robert Festinger is General Manager at YVE Hotel Miami, a property managed by Destination Hotels, the largest operator of independent hotels and resorts in North America, and owned by Host Hotels & Resorts, the nation's largest lodging real estate investment trust. The 245-room property is ideally situated in the heart of downtown Miami at 146 Biscayne Blvd. Mr. Festinger was formerly the Vice President and Managing Director of the Newport Beachside Hotel & Resort in Sunny Isles Beach, also referred to as Florida's Riviera. He oversaw the day-to-day operations of the Newport Group; Kitchen 305, Seven Seas Aveda Spa & Salon, Newport Marketing, Newport Hospitality and Newport Vacation Club. He was also responsible for sales, marketing and operations for the oceanfront resort's 360 rooms and more than 600 employees. Prior to the Newport, he was with Starwood Hotels & Resorts as Director of Sales and Catering/Convention Services for the Westin and Sheraton brands. During that tenure, he was awarded the Starwood Platinum Award in 2006 before joining the Chicago City Centre Hotel & Sports Club of Chicago to oversee event and catering operations. Mr. Festinger officially started his career as a social and corporate catering sales manager at Terrace on the Park, New York's most recognizable event venue for more than 40th years where he boosted fundraising, corporate and social sales. Mr. Festinger's father, Wilhelm Festinger, was a European trained chef and successful restaurateur so he was raised in the hospitality business from an early age. His family owned Pappagallo Restaurant of Glen Head in New York. He officially began his career in the hospitality business in 1997 after graduating from Hofstra University with a degree in political science and economics. Today Mr. Festinger resides in Aventura, Florida with his wife and three-year-old son.

Mr. Festinger can be contacted at 305-358-4555 or rfestinger@destinationhotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.