Editorial Board   Guest Author

Mr. McKeown

Todd McKeown

Vice President Direct Sale Strategic Markets, Cintas

As Vice President of Direct Sale Strategic Markets and Officer, Todd McKeown is responsible for the Tailored Apparel business at Cintas. Todd also has responsibility for all other Cintas services sold into the Hospitality & Gaming market, which includes Deep Clean, Rental Garments, Facility Services, First Aid & Safety Products and Training, and Fire Protection. In this role, Todd oversees an organization of sales and operations dedicated solely to the Hospitality & Gaming market. In addition to the U.S. Tailored Apparel business, Mr. McKeown also runs the International and Luxury Apparel business units. Cintas' Luxury business, Fourmy, is based in Toronto, Canada. International presence consists of the Calamex business servicing Mexico, Central America, South America and the Caribbean Islands, the European business, Cintas Hospitality UK, based in London, and the Asia business in Hong Kong, with offices in Shanghai and Macau.

Mr. McKeown can be contacted at 800-864-3676 or customerservice@cintas.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.