Editorial Board   Guest Author

Ms. Owens

Suzanne Owens

Vice President, Sales & Marketing, Kenyon International, Inc.

Suzanne Owens is in her twentieth year as Vice President of Sales for Kenyon International. She focuses primarily on the hospitality industry, where she has been active in the advancement of green and sustainable cooking technologies through education and training. These principles are also important to the institutional, academic and military segments, which she also serves. Ms. Owens also developed an on-line course entitled The Next Generation of Cooking: Induction Cooking Systems, which earns the participant 1 CEU credit upon completion.

Prior to her time at Kenyon, Ms. Owens held numerous positions in specialty chemicals, including technical marketing consultant, worldwide product manager, market manager, technical service representative, research chemist, and product engineer over twenty years with various firms. She holds a B.S. degree in Textile Chemistry with a specialty in dyestuffs and has a patent on 28 dyes for nylon.

Kenyon International, Inc. is a veteran owned small business and domestic manufacturer of 1 & 2-burner ceramic cooktops and indoor/outdoor smokeless electric grills for residential, hospitality, institutional, academic, military, marine and mobile markets globally. Established in 1931, Kenyon is the recognized market leader in the markets it serves for its specialty cooking appliances, and holds numerous patents and awards for its innovation. Recently, the new SilKEN 2 induction cooktops earned a Silver Product Innovation Award from Environments for Aging. Additional new SilKEN 2 cooktops are in the development pipeline. Recently, new vacuum technology StacKEN cookware was introduced to compliment the SilKEN induction cooking system.

Please visit http://www.cookwithkenyon.com. for more information.

Ms. Owens can be contacted at 860-664-4906 or sowens@cookwithkenyon.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.