Editorial Board   Guest Author

Mr. Iwamoto

Kevin Iwamoto

Vice President of Industry Strategy, Lanyon

As Vice President of Industry Strategy, Kevin Iwamoto guides Lanyon¡¯s overall strategy for engaging with buyers and suppliers in the meetings, events, association, and corporate travel industries. Iwamoto also works with key influencers to raise awareness of the benefits of Strategic Meetings Management (SMM). Prior to joining Lanyon, Iwamoto was Vice President of Industry Strategy with ACTIVE Network¢â Business Solutions, a leading provider of event-marketing and SMM technology for enterprise organizations, Small-to Mid-sized Businesses, and associations. Iwamoto also worked as a key manager at Hewlett-Packard on the global travel and meetings team, where he served as global corporate card, hotels, and meetings category manager. Before Hewlett-Packard, he served as a senior travel account manager with The Walt Disney Company and as a corporate sales manager with Northwest Airlines. Iwamoto is a former President and CEO of the Board of Directors for the Global Business Travel Association (GBTA). He has been honored with every major business travel industry accolade, including the GBTA¡¯s Industry Icon Award¦¡the association¡¯s highest honor. In 2004, Iwamoto was awarded the prestigious GBTA President¡¯s Award for his numerous industry contributions and leadership. In 2003, Business Travel Executive named him one of 13 Top Visionaries in business travel. In 2002, Business Travel News named him one of the top 25 most influential executives in business travel, as well as Travel Manager of the Year. Iwamoto is a sought after spokesperson representing business travel interests globally to the U.S. Congress and the media, and he frequently speaks at industry events. He holds a Bachelor of Science degree in business administration from the University of Hawaii, Honolulu, and a Global Leadership Professional Masters designation from the Wharton School of Business.

Please visit www.lanyon.com for more information.

Mr. Iwamoto can be contacted at 408-202-0586 or kevin.iwamoto@lanyon.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.