Editorial Board   Guest Author

Mr. Beaubien

Charles de Gaspe Beaubien

President & CEO, Groupize Solutions

Charles de Gaspe Beaubien is the founder and CEO of Groupize, the easy to use, end-to-end platform for Corporate Simple Meetings. Mr. de Gaspe Beaubien has enjoyed a 25-year career in the travel industry which has included experiences co-founding a Rafting company, working for the Montreal CVB or serving in executive positions for major group tour operators including Yankee Holidays and Group Voyagers Inc. (Globus, Cosmos, Monograms and more). His hands on planning experience, combined with his understanding of the various travel technology fuels his passion to bring efficiencies to the difficult processes involved in sourcing and managing groups and simple meetings for planners and hotels. Mr. de Gaspe Beaubien has won various awards such as Entrepreneur of the Year in Quebec, Best Emerging Technology at PhoCusWright (2013) and Top 25 Most Influential Person in Business Travel (2017) and is currently a member of the GBTA Meetings Committee.

He wants Groupize to be the Travel Technology that finally cracks the small groups and simple meetings nut and provide the game changing solutions the industry desperately needs.  His passion is to bring constant innovation and remove enough friction in order for the industry to fall in love with groups and meetings.

Mr. de Gaspe Beaubien has held various board seats such as the Canadian Tourism Commission Leisure Advisory Board, the Starwood Leisure Advisory Board, and the Gloucester DMO. Mr. de Gaspe Beaubien has won various awards such as Entrepreneur of the Year in Quebec and Best Emerging Technology at PhoCusWright (2013), and Top 25 Most Influential Person in Business Travel (2017).  He credits his education in Entrepreneurship from Bishop's University in Quebec and l'E.S.S.C.A. (Ecole Superieur des Science Commerciales d'Anger). Mr. de Gaspe Beaubien is currently a member of the GBTA Meetings Committee.

 


Please visit www.groupizesolutions.com for more information.

Mr. Beaubien can be contacted at 508-332-7319 or charles@groupize.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.