Editorial Board   Guest Author

Mr. King

Tim King

Design Director, Luxlo

Tim King is the principal designer for Luxlo, a luxury London-based residential developer, which is now making its first foray into Beverly Hills. Mr. King has collaborated with some of most iconic innovators and trendsetters in the hospitality and lifestyle space and recently completed a total redesign of Mosaic Hotel.

Through his diverse experience in all aspects of architecture, design, space planning and project management, Mr. King has developed the distinct daring style he is best known for today—bold interiors that strike a playful balance between the classic and the contemporary.

Born and raised in West London, Mr. King's family was always involved in real estate, hence his early inspiration. He attended boarding school, where he received a well-rounded education. During summers and holidays, he traveled extensively with his family, taking in arts & architectural experiences from around the world.

Inspired by his travels, Mr. King went on to study interior architecture at Brighton University before securing a job with Northacre, a high-end development firm in London. During this time, he worked on prestigious projects from large residential homes to several projects in Dubai, a palace in Riyadh and a 55-meter Super yacht built in Holland.

After 12 years, Mr. King took his current position for Luxlo, where he has now served as the design director for five years. Among Luxlo's most notable achievements are 77 MAYFAIR, an iconic residential development in Central London, which has achieved record prices and the recent redesign of Mosaic Hotel in Los Angeles.

Please visit www.l-design.com for more information.

Mr. King can be contacted at 442036644035 or tim@luxlo.co.uk

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.