Editorial Board   Guest Author

Ms. Rothschild

Joy Rothschild

Chief Human Resources Officer, Omni Hotels and Resorts

Joy Rothschild, a 35-year associate who started in Omni's Management Development Program, rejoined Omni Hotels & Resorts as senior vice president of human resources in January 1998. Since then, she has held the positions of vice president of human resources, corporate human resources director and senior regional director, as well as human resources director for several individual Omni properties. In 2002, under Ms. Rothschild's leadership the department was recast as associate services to formalize the company's service commitment to the people who make Omni Hotels a success. Ms. Rothschild is a dynamic and accomplished human resources executive that championed many Omni initiatives that directly impact profitability, customer retention and satisfaction. In 1992, she was awarded the Omni Hotels & Resorts' President's Award for developing the Omni Service Champion employee recognition program and the Power of One® employee empowerment program. She is also a Hotel Sales & Marketing Association International (HSMAI) GoldenBell Winner. Ms. Rothschild serves on the Advisory Board for School of Hospitality Administration at Boston University, Hospitality Board of Governors for College of Merchandising, Hospitality and Tourism, University of North Texas, and American Hotel & Lodging Association's Labor and Human Resources committees. Ms. Rothschild earned her Bachelor of Science degree in hospitality management from the University of New Hampshire's Whittemore School of Business. Her post-college executive education includes Harvard Business School's Achieving Excellence through Service Program and the University of Michigan's Advanced Human Resources Executive Forum.

Ms. Rothschild can be contacted at 972-871-5600 or pr@omnihotel.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.