Editorial Board   Guest Author

Mr. Meghji

Karim Meghji

Head Of Product, BookingSuite (USA), Inc.

Karim Meghji is a passionate executive and entrepreneur with 20 years of experience building successful products and businesses in consumer software and online services. Among other specialties, his areas of expertise include user interface and user experience management, online marketing and customer acquisition, technical operations management, and strategic, business and product planning. Most recently, he was Chief Product Officer and VP of Engineering at buuteeq, Inc., a leading software provider in the hospitality industry. Upon its acquisition by the Priceline Group, it became integrated into the Booking.com family of companies, and Karim took on his current position as the Head of Product at BookingSuite (USA), Inc. In both of these roles, he has led the effort to build cloud-based SaaS software and related services that help global accommodations providers of every size build an online presence, increase bookings, and improve everyday workflow. Prior to his current role, Karim was Vice President of Products and Engineering at Yapta, an early-stage, venture-funded startup focused on helping leisure and corporate travelers save money. At Yapta, he led a major B2C to B2B product pivot and delivered MasterCard PriceAssure to market, a PCI-compliant web-based service for price tracking. Before his role at Yapta, he founded and bootstrapped his own startup, HelpHive, which made it easier for homeowners to find trusted recommendations for local home service professionals. Early in his career, Karim spent 10 years at Real Networks where he served as a key member of the executive team in various product leadership roles, including on Rhapsody (Real's music subscription service), on Real's advertising business and on their flagship RealPlayer product. Karim holds a BS in Computer Science from San Jose State University.

Please visit www.suite.booking.com for more information.

Mr. Meghji can be contacted at 206-910-1890 or karim.meghji@booking.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.