Editorial Board   Guest Author

Ms. Abatangle

Amy Abatangle

Executive Vice President & General Manager, Untangle

Amy Abatangle is executive vice president and general manager of Untangle's gateway division. Ms. Abatangle is responsible for delivering products to help organizations gain visibility into and control over their networks. Untangle's integrated suite of security software and appliances provide enterprise-grade capabilities yet consumer-oriented simplicity to over 400,000 customers--protecting nearly 5 million people, their computers and networks. Prior to joining the Untangle team, Ms. Abatangle had her own consulting practice with a focus on digital marketing. She worked with startup companies in online gaming, clean tech, and social media. Before striking out on her own, Ms. Abatangle held various e-commerce roles including managing sales operations for the online Apple store and leading global e-business and call center operations for Oracle university. Early in her career, Ms. Abatangle held various product management and development roles in startups at security software and digital media companies. Ms. Abatangle began her career in the early days of web development after teaching herself HTML, web server administration and Unix in her spare time as a doctoral fellow in English and Comparative Literature and Theory at Columbia University.

Please visit www.untangle.com for more information.

Ms. Abatangle can be contacted at 866-233-2296 or info@untangle.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.