Editorial Board   Guest Author

Ms. Abatangle

Amy Abatangle

Executive Vice President & General Manager, Untangle

Amy Abatangle is executive vice president and general manager of Untangle's gateway division. Ms. Abatangle is responsible for delivering products to help organizations gain visibility into and control over their networks. Untangle's integrated suite of security software and appliances provide enterprise-grade capabilities yet consumer-oriented simplicity to over 400,000 customers--protecting nearly 5 million people, their computers and networks. Prior to joining the Untangle team, Ms. Abatangle had her own consulting practice with a focus on digital marketing. She worked with startup companies in online gaming, clean tech, and social media. Before striking out on her own, Ms. Abatangle held various e-commerce roles including managing sales operations for the online Apple store and leading global e-business and call center operations for Oracle university. Early in her career, Ms. Abatangle held various product management and development roles in startups at security software and digital media companies. Ms. Abatangle began her career in the early days of web development after teaching herself HTML, web server administration and Unix in her spare time as a doctoral fellow in English and Comparative Literature and Theory at Columbia University.

Please visit www.untangle.com for more information.

Ms. Abatangle can be contacted at 866-233-2296 or info@untangle.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.