Editorial Board   Guest Author

Mr. Fistrovich

George Fistrovich

Executive Chef, The Ritz Carlton Naples

Executive Chef George Fistrovich joined The Ritz-Carlton Resorts of Naples in June 2011, after six years at The Ritz-Carlton Key Biscayne, Miami. His culinary career spans over 30 years in seven countries and four continents.

Chef Fistrovich began his career in New York City, at the famous Tavern on the Green.  His journey led him to France as a Stagiare with some of the leading three Star Michelin chefs of that time, Mark Meneau, Roger Verge, Jacques Lameloise and Michel Guerard. Upon his return, Chef Fistrovich was recruited at age 27 to run the prestigious Hayman Island resort in Australia. Followed by four years in Singapore where he worked at The Marina Mandarin, leading a team of 130 chefs.  

Chef Fistrovich was voted one of the rising stars in America in 1998 when he led the kitchens at The Delano in Miami Beach. Shortly after, Chef Fistrovich was recruited to be part of the opening team at The Royal Towers in Atlantis where he commanded a Chef Brigade of over 420 cooks. Upon completion of the Atlantis opening he moved to London to lead the prestigious Harrods's of London's kitchen, and thereafter The Shangri La group in Beijing China.

Most recently, as Executive Chef for The Ritz-Carlton Resorts of Naples, Chef Fistrovich is responsible for the direction and development of a 100+ member culinary team. His passion for providing guests with the finest and freshest ingredients led him to introduce the hotel to growing fresh lettuces in a Hydroponic farm on property, a first.

Please visit http://www.ritzcarlton.com for more information.

Mr. Fistrovich can be contacted at 239-514-6074 or george.fistrovich@ritzcarlton.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.