Editorial Board   Guest Author

Mr. Pirri

Eugenio Pirri

Chief People & Culture Officer, The Dorchester Collection

A multi-award winning industry leader, Eugenio Pirri has dedicated his 30-year career to ensuring that people are the cornerstone of every business decision. An ardent advocate for diversity and inclusion across all aspects of operation, Pirri has pioneered several pivotal initiatives for Dorchester Collection, including the We Care philosophy.

Mr. Pirri studied Tourism & Hospitality, as well as Employment Law and Human Rights in Vancouver, Canada before holding several managerial positions within the hospitality trade. In his previous position as regional HR director of Fairmont Hotels and Resorts, he was responsible for implementing an aligned corporate HR strategy across all its European properties.

Joining Dorchester Collection in 2011 as vice president, people and organisational development, Mr. Pirri committed himself to reshaping the company culture, grounded in a holistic approach to employee and guest engagement within all constituents of the business.

Mr. Pirri was appointed chief people and culture officer in 2017 where he continues to direct all aspects of human resources, including learning and development, employee & guest engagement, and corporate responsibility. He was also instrumental in the formation of the Dorchester Collection Academy, a unique training venue offering bespoke learning programmes for businesses and aspirational brands.

An esteemed industry leader, Mr. Pirri has garnered many awards during his career and is frequently recognised for his invaluable contributions to the industry. He and his team have achieved numerous accolades, including Distinction in Talent Management by the HR Distinction Awards, Excellence in Employee Engagement from HR in Hospitality and Employee Engagement Company of the Year by the Employee Engagement Awards.

Mr. Pirri is also the author of a successful book, Be a People Leader: A Sustainable Framework for Achieving Your Full Leadership Potential, where he shares his strategy for successful people management in the workplace.     

Please visit http://www.dorchestercollection.com for more information.

Mr. Pirri can be contacted at +44 207-629-8888 or eugenio.pirri@dorchestercollection.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.