Editorial Board   Guest Author

Mr. Pirri

Eugenio Pirri

Vice President People & Organizational Development, The Dorchester Collection

Eugenio Pirri is an award-winning hospitality stalwart with a career spanning over 25 years; beginning in rooms division and then food and beverage, before making the transition into human resource.

As the Vice President, People and Organisational Development for luxury hotel management company, Dorchester Collection, Mr. Pirri, and his team, are responsible for all aspects of human resources, learning and development, employee and guest engagement, innovation and corporate responsibility; working with all functions in the business to ensure people are the cornerstone of every business decision.

In recent years, Mr. Pirri's expertise in this field has been recognized by leading publications. He, and his team, have won more than 10 prestigious HR and business awards including the Gold Award at the HR Excellence Awards. Mr. Pirri collected both HR Director of the Year and Reader's Choice HR Director in 2015. He is also named as one of the most influential HR Director's in the business.

In October 2016, he published his first book - Be A People Leader: A Sustainable Framework for Achieving your Full Potential (Humm Publishing, RRP £9.99) - drawing on his experiences in senior HR positions and combining fascinating and funny real life challenges, solutions, anecdotes and examples, to set out his eight-step framework for achieving sustainable people leaders.

Mr. Pirri lives in Little Venice, London though often travels to far and wide destinations instilling his leadership words of wisdom around the globe. He is often requested to speak on the subject of people leadership for service brands across the world.

Please visit http://www.dorchestercollection.com for more information.

Mr. Pirri can be contacted at 44-0-207-629-8888 or eugenio.pirri@dorchestercollection.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.