Editorial Board   Guest Author

Ms. De Franco

Agnes De Franco

Professor and Distinguised Chair at C.N. Hilton College, University of Houston

Agnes De Franco, Ed.D., CHE, CHAE, is a professor and distinguished chair at the C.N. Hilton College at the University of Houston. She is a recipient of teaching awards at both the college and university level; co-author of five textbooks and has published more than 90 refereed articles. Ms. De Franco conducts workshops for the Certified Hospitality Accountant Executive examination; a Certified Hospitality Educator Cadre member and is a recipient of the Dean's Award for Excellence in Applied Research, the Best Paper Award from the International Council on Hotel, Restaurant and International Education (I-CHRIE), and the HFTP-iHITA Best Research Paper Award. She earned the Distinguished Faculty Award, Distinguished Alumna Award, and Young Alumna Award from the Hilton College Alumni Association and is a recipient of the H. J. Heinz Graduate Fellowship. Ms. De Franco is active in a number of local, state and national organizations, including serving as the global president of Hospitality Financial and Technology Professionals (HFTP) from 2006-2007; member of I-CHRIE's finance and future fund committees and treasurer of I-CHRIE from 1999 to 2002. She is the past president of Phi Beta Delta and Phi Kappa Phi at the University of Houston and has eight years of central administration experience at UH working with the Texas Higher Education Coordinating Board on undergraduate issues such as persistence, graduation, general education curriculum, and college and career readiness standards. She has eight years of industry experience in food & beverage.

Please visit www.uh.edu for more information.

Ms. De Franco can be contacted at 713-743-2422 or adefranco@uh.edu

Coming up in December 2019...

Hotel Law: A Labor Crisis and Cyber Security

According to a recent study, the hospitality industry accounted for 2.9 trillion dollars in sales and in the U.S. alone, was responsible for 1 in 9 jobs. In an industry of that scope and dimension, legal issues touch every aspect of a hotel's operation, and legal services are required in order to conform to all prevailing laws and regulations. Though not all hotels face the same issues, there are some industry-wide subjects that are of concern more broadly. One of those matters is the issue of immigration and how it affects the ability of hotels to recruit qualified employees. The hotel industry is currently facing a labor crisis; the U.S. Labor Department estimates that there are 600,000 unfilled jobs in the industry. Part of the problem contributing to this labor shortage is the lack of H2B visas for low-skilled workers, combined with the difficulty in obtaining J-1 visas for temporary workers. Because comprehensive immigration reform is not being addressed politically, hotel managers expect things are going to get worse before they get better. Corporate cyber security is another major legal issue the industry must address. Hotels are under enormous pressure in this area given the large volume of customer financial transactions they handle daily. Recently, a federal court ruled that the Federal Trade Commission had the power to regulate corporate cyber security, so it is incumbent on hotels to establish data security programs in order to prevent data breaches. The lack of such programs could cause hotels to face legal threats from government agencies, class action lawsuits, and damage to their brand image if a data breach should occur. These are just two of the critical issues that the December issue of Hotel Business Review will examine in the area of hotel law.