Editorial Board   Guest Author

Ms. Angelucci

Pam Angelucci

Senior Vice President of Operations, RoamBOOST

Pam Angelucci is a distinguished hospitality veteran with more than 15 years of experience in the hospitality industry and hospitality-related IT. As the former Ritz Carlton Hotel Company CIO and vice president of technology, Ms. Angelucci guided several business units to resolve problems and increase revenue. Ms. Angelucci is senior vice president of operations for RoamBOOST, a Boston based technology group that provides cellular infrastructure for hospitality as well as other markets. RoamBOOST's distributed antenna solutions, or DAS, enhance cellular signal for hotels and other multi-use buildings. The technology connects properties to voice and data cellular networks necessary for every day operations. As SVP/operations, she is in charge of projects from initial site assessments, managing installation processes, and ensuring the proper cellular coverage is maintained on each property. Ms. Angelucci is a talented, strong leader, with effective project management skills, and a long-term record of improving efficiencies in the hospitality industry. Skilled in selecting and building high-performance teams, she directed the information technology divisions for several leading companies while retaining exemplary retention rates. Ms. Angelucci brings a wealth of industry expertise from former C-level roles and major consulting assignments, such as Montage Hotels and Resorts, Morgans Hotel Group, Andre Balazs, The Fontainebleau, Twelve Hotels and Residences, Ian Schrager Company, and Capella. She is a member of HFTP, Hospitality and Financial Technology Professionals, and was nominated in 2002 for the "Georgia CIO of the Year" award. Ms. Angelucci earned her bachelor's degree in computer science and engineering from James Madison University, and is currently a resident of Milton, Ga. She served as a captain in the Army reserves for 10 years after college. She volunteers regularly and remains active as a board member for many non-profit companies.

Please visit www.roamboost.com for more information.

Ms. Angelucci can be contacted at 770-329-7512 or pangelucci@roamingaround.com

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.