Editorial Board   Guest Author

Ms. Angelucci

Pam Angelucci

Senior Vice President of Operations, RoamBOOST

Pam Angelucci is a distinguished hospitality veteran with more than 15 years of experience in the hospitality industry and hospitality-related IT. As the former Ritz Carlton Hotel Company CIO and vice president of technology, Ms. Angelucci guided several business units to resolve problems and increase revenue. Ms. Angelucci is senior vice president of operations for RoamBOOST, a Boston based technology group that provides cellular infrastructure for hospitality as well as other markets. RoamBOOST's distributed antenna solutions, or DAS, enhance cellular signal for hotels and other multi-use buildings. The technology connects properties to voice and data cellular networks necessary for every day operations. As SVP/operations, she is in charge of projects from initial site assessments, managing installation processes, and ensuring the proper cellular coverage is maintained on each property. Ms. Angelucci is a talented, strong leader, with effective project management skills, and a long-term record of improving efficiencies in the hospitality industry. Skilled in selecting and building high-performance teams, she directed the information technology divisions for several leading companies while retaining exemplary retention rates. Ms. Angelucci brings a wealth of industry expertise from former C-level roles and major consulting assignments, such as Montage Hotels and Resorts, Morgans Hotel Group, Andre Balazs, The Fontainebleau, Twelve Hotels and Residences, Ian Schrager Company, and Capella. She is a member of HFTP, Hospitality and Financial Technology Professionals, and was nominated in 2002 for the "Georgia CIO of the Year" award. Ms. Angelucci earned her bachelor's degree in computer science and engineering from James Madison University, and is currently a resident of Milton, Ga. She served as a captain in the Army reserves for 10 years after college. She volunteers regularly and remains active as a board member for many non-profit companies.

Please visit www.roamboost.com for more information.

Ms. Angelucci can be contacted at 770-329-7512 or pangelucci@roamingaround.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.