Editorial Board   Guest Author

Mr. Scott

Lester Scott

Managing Director, Carillon Miami Beach

International hotelier Lester Scott refuses to settle for anything less than extraordinary. Which is perfect, because that's exactly what Carillon Miami Beach needs - a leader who can extract every ounce of potential from an untapped North Beach property and create an unexpectedly exceptional product that rivals any on Miami Beach. Before arriving in Miami, a place that he says truly feels like home to him, Mr. Scott spent the last 10 years with Capella Hotel Group, the luxury hotel management group founded by Mr. Scott's mentor and dear friend, Mr. Hortz Schulze (the former President and CEO of Ritz-Carlton). Most recently, he oversaw $1 billion in hotel assets across five properties in China, while simultaneously assisting in the opening and development of new projects. Now, as Managing Director of the 110 all-suite Carillon Miami Beach hotel and its 580 residences, Mr. Scott has taken the reigns to rebrand and reignite the fire underneath an iconic landmark that has populated Miami's sands since 1958. He's ready to re-define the meaning of “luxury,” a word that to him, has become ubiquitous with false exaggerations or sterile atmospheres. “Luxury,” he says, “should be intuitive, personalized and whatever the customer wants it to be. Anything else is not true luxury.” Mr. Scott says that he was always destined for the hospitality business. Even as an inner-city kid from Missouri starting out in the housekeeping department at the Hyatt Regency, Kansas City, MO, he knew that this was his calling. Now, with a championed belt of Five-Star, Four-Diamond, top-rated properties on his resume, there's no sign of slowing him down. Maybe only to catch a game of golf or to watch The Royals or Chiefs play. Otherwise, it's full speed ahead as he carefully crafts his poised, emotion-evoking Carillon brand that, in due time, he'll be replicating globally. Never a dull moment for Lester Scott.

Please visit http://www.carillon.com for more information.

Mr. Scott can be contacted at 866-800-3858 or lester.scott@carillon.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.