Editorial Board   Guest Author

Mr. Edwards

Ken Edwards

Owner and CEO, HMBookstore and Tristar Hotel Group

Ken Edwards is the Owner and CEO of HMBookstore.com and Tristar Hotel Group, where he leads strategic vision and directly oversees core business functions to ensure positive corporate performance. With over 25 years in the hotel industry developing, acquiring and providing management to properties throughout the U.S., Mr. Edwards has turned his decades of experience into innovative business initiatives leading to products and services for the hospitality industry. He speaks nationally on topics of expertise, including revenue management, cash management, multi-property management, sales and marketing, and food and beverage. While owning and operating properties, and providing training to hotel employees, Mr. Edwards recognized an unfulfilled need for effective employee training solutions in all areas of hospitality and hotel operations, for enhancing employee retention, managing costs, increasing revenue, and better customer service. As a result, he founded HMBookstore, an online Learning Management System (LMS) platform used worldwide that provides over 150 online educational training courses for hotel owners and operators, individuals pursuing a career in the hospitality industry, as well hospitality industry professionals looking to enhance their skills. Mr. Edwards received his Bachelor of Science Degree in Hotel Management from the University of Nevada, Las Vegas; a nationally recognized hospitality university. His is also a graduate from the Culinary Institute of America, continuing education in the Food and Beverage field. Throughout his career, Mr. Edwards has owned 18 hotels and has been honored with Hotel of the Year by Radisson McDowell. He is a past Board of Director for IHG Hotel Owners, and has served on IHG Brand Committees as Direct Sales Committee-Chairman, Holiday Inn Committee and IHG Frequent Travel Committee-Priority Club.

Please visit http://www.hmbookstore.com/ for more information.

Mr. Edwards can be contacted at 602-453-9901 or keunlv@aol.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.