Editorial Board   

Mr. Henkin

Gary Henkin

President & Founder, WTS International

As President and Founder of WTS International, Mr. Henkin has over 30 years of experience in the planning, design and management of health clubs, spas and athletic facilities of all types. He has also coordinated and developed numerous feasibility and needs assessment studies for prospective spa and/or health club properties. WTS International has grown during the past three decades to become one of the world's largest and fastest-growing leisure consulting and operating firms. At present, the firm has approximately 1,000 employees worldwide and provides its services to hotels, resorts, luxury residential properties, exclusive golf and country clubs, day spas and real estate developments throughout the United States and overseas. A frequent speaker at industry and real estate conventions, Mr. Henkin has also published numerous articles related to spa or health club design and management in such publications as Real Estate Today, Hotel Business, Club Management, Club Business Magazine, Real Estate Forum, Resort Management Magazine, Club Director and Boardroom. His speaking engagements include addresses to the attendees at B.O.M.A. (Building Owners and Managers Association), I.H.R.S.A. (International Hotel and Racquet Sports Association) and Club Managers Association of America national conventions. He received a Bachelor of Science Degree from the University of Maryland in 1966. Presently, Mr. Henkin resides in Maryland with his wife and is active in a number of Washington, D.C. charitable foundations.

Mr. Henkin can be contacted at 301-622-7800 or ghenkin@wtsinternational.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.