Editorial Board   Guest Author

Mr. Rudnitsky

Steven Rudnitsky

President & Chief Executive Officer, Miraval Group Denver

Steven Rudnitsky has been associated for more than 36 years with iconic consumer packaged-goods companies, including Johnson & Johnson, PepsiCo, Pillsbury, Kraft Foods and Nabisco as well as leading hospitality companies, including Cendant Corporation, Wyndham Worldwide, Dolce Hotels & Resorts and now, Miraval Group. As president & chief executive officer of Denver-based Miraval Group, he leads expansion of the company's luxury resort, spa and wellness portfolio globally. He also oversees ESPA International Ltd., a United Kingdom-based company that focuses on upscale spas and skin-care products. Both are affiliated with KSL Capital Partners LLC. Prior to Miraval Group, Mr. Rudnitsky was president & chief executive officer of Dolce Hotels & Resorts. From 2008 to 2015, he built the company into a premier branded lifestyle and meetings-focused manager of hotels, resorts and corporate conference centers in the United States, Canada and Europe. During late 2014 and early 2015, Mr. Rudnitsky initiated, negotiated and consummated Dolce's sale to Wyndham Worldwide of Parsippany, New Jersey, delivering approximately a two times return to Dolce's shareholders. Before joining Dolce, Mr. Rudnitsky served the Hotel Group Wyndham Worldwide's as president & chief executive officer. Cendant Corporation, predecessor of Wyndham Worldwide, recruited him in 2002 to improve the performance of its 12 hotel brands and expand its portfolio following the 2001 hospitality industry downturn. Earlier in his career, Mr. Rudnitsky was appointed president of Nabisco Food Service Company in 1999 and subsequently was named president of Kraft Foodservice and executive vice president of Kraft Foods Inc., Glenview, Illinois, following its acquisition of Nabisco. From 1996 to 1999, Mr. Rudnitsky was vice president and general manager, food service, for Pillsbury Bakery & Food Service in Minneapolis. From 1984 to 1996, he held positions of increasing responsibility at PepsiCo Inc., based in Purchase, New York. Mr. Rudnitsky began his career in 1980 with McNeil Consumer Products, a Johnson & Johnson Company, on Long Island, New York. Mr. Rudnitsky earned a bachelor of business administration degree at Temple University, Philadelphia, in 1980 and a master of business administration degree in marketing at Fairleigh Dickinson University, Teaneck, New Jersey, in 1985. He received the Stephen W. Brener Lodging Hospitality Silver Plate Award at the 29th Annual New York University Hospitality Industry Investment Conference in 2007.

Please visit http://www.miravalresorts.com for more information.

Mr. Rudnitsky can be contacted at 720-428-6557 or srudnitsky@miravalresorts.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.