Editorial Board   Guest Author

Mr. Pasdeloup

Sylvain Pasdeloup

General Manager, Sofitel Bali Nusa Dua Beach Resort

As Hotel Manager of Sofitel Bali Nusa Dua Beach Resort since its opening in 2013, Sylvain Pasdeloup took the reigns as General Manager on May 1st 2015, carrying on with the duties of overseeing the operations of this luxury five-star resort. He happens to be the youngest hotelier ever to be appointed to this most prestigious helm position at an international five-star resort, at the mere age of 33. The French-born hotelier's long stint comprises Sofitel worldwide, which includes the opening of two Sofitel properties in India and his current post in Bali, Indonesia, and which has allowed him to demonstrate his strategic capability in ensuring effective change outcomes and having valuable experiences in a diverse range of markets. Mr. Pasdeloup has developed a strong ability to work with stakeholders of all kinds, from employees, to property owners and suppliers. Mr. Pasdeloup graduated from Lycee Hotelier of Occitanie, Toulouse, France in 2001, and achieved an MBA in International Hospitality Management (AACSB-EQUIS accredited), graduating from ESSEC - ESSEC Business School in 2005. He speaks fluent native French, English, advanced Spanish and intermediate Bahasa Indonesia. He is also an Australian permanent resident. Mr. Pasdeloup's previous tenures include the Sofitel Gold Coast in November 2007 as Director of Food and Beverage, and a similar position from 2008 to 2010 at the Sofitel Brisbane Central. He then moved to Asia to take up position at Sofitel Mumbai Bandra Kurla, Accor's first and flagship property in India, as Executive Assistant Manager, overseeing the pre-opening and management of the 302-rooms resort.

Please visit http://www.sofitel.com for more information.

Mr. Pasdeloup can be contacted at 623618492888 or sylvain.pasdeloup@sofitel.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.