Editorial Board   Guest Author

Mr. Pucciarelli

Albert Pucciarelli

Partner, McElroy Deutsch Mulvaney & Carpenter, LLP

Albert J. Pucciarelli is a partner with McElroy, Deutsch, Mulvaney & Carpenter, LLP, a national and international law practice. Active with the firm since September 2005, Mr. Pucciarelli is recognized for his expertise in hotel and resort development and operations. His practice is concentrated in these areas, as well as in aviation law, general corporate law and real estate law.

Between 1988 and 1998 Mr. Pucciarelli served as Executive Vice President, General Counsel and Secretary of InterContinental Hotels, with over 200 hotels in 70 countries. He also served as Chair of the Hotels, Restaurants and Tourism Committee and as Chair of the Aeronautics Law Committee of the Association of the Bar of the City of New York. Lastly, he is a Director and past President of the Hospitality Industry Bar Association.

In addition to his practice, Mr. Pucciarelli has taught International Business Law as an adjunct professor at the Fordham University Graduate School of Business and was a member of that school's Advisory Board. He is currently a member of the Board of Directors of Skytop Lodge, a 155-room vacation property in Skytop, Pennsylvania as well as an active member of Cayuga Hospitality Consultants.

Mr. Pucciarelli offers services in hotel and resort development, legal aspects of hotel operations, litigation support, expert witness testimony, mediation, and alternate dispute resolution. His clients include the owners and developers of Marriott, Ritz-Carlton, Fairmont, Mandarin-Oriental, Hyatt, Andaz, St. Regis, Westin and many more. He is fluent in Russian and a commercially certified pilot, as well as the President of the Mid-Atlantic Pilots Association. Albert serves his community, Ridgewood, New Jersey, as Deputy Mayor and Councilman.

Please visit http://www.mdmc-law.com/ for more information.

Mr. Pucciarelli can be contacted at (201) 493-3718 or apucciarelli@mdmc-law.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.