Editorial Board   Guest Author

Mr. Steinberg

Larry Steinberg

Sr. Vice President & Chief Technology Officer, Agilysys

Larry Steinberg holds the position of senior vice president and chief technology officer at Agilysys. Agilysys is a leading technology company that provides point-of-sale, property management, inventory and procurement, workforce management, analytics, document management and mobile and wireless solutions and services to the hospitality industry. Mr. Steinberg is responsible for fostering and developing the company's enterprise vision as well as leading the enhancement of the company's in-market products. He was instrumental in envisioning and launching the groundbreaking Agilysys rGuest® product suite, which includes solutions for property management, payment processing, self-service kiosk, analytics, and restaurant reservations and table management. Prior to joining Agilysys, Mr. Steinberg was a development manager for Microsoft, where he focused on automation, interoperability, cross-platform initiatives, and cloud and datacenter management solutions. He joined Microsoft in 2007 as a result of the company's acquisition of Engyro, where he had served as chief technology officer. Mr. Steinberg was responsible for strategic technology initiatives, product development and solution services delivery. Prior to that, he was a founder and director of Dirigo Inc., an enterprise systems management company that delivered commercial products and services to the management industry. He was also the founder and manager of eSpecto Inc., which specialized in the development of e-business monitoring and management software applications. Mr. Steinberg holds a Bachelor of Science degree from Kent State University. Agilysys operates throughout North America, Europe and Asia, with corporate services located in Alpharetta, GA, and offices in Singapore, Hong Kong, Malaysia and the Philippines.

Please visit http://www.agilysys.com for more information.

Mr. Steinberg can be contacted at 877-369-6208 or larry.steinberg@agilysys.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.