Editorial Board   Guest Author

Mr. Sisson

Mark Sisson

Co-Founder, NanoTouch Materials

Mark Sisson is the cofounder of NanoTouch Materials, the world's first and only producer of NanoSeptic continuously self-cleaning surfaces.

Prior to NanoTouch, Mr.  Sisson ran an award winning advertising agency serving several clients in the hospitality, travel and food service industries.

As a thought leader in creating self-cleaning products, Mr. Sisson is the author of editorial content for prominent industry publications such as ISSA Today, including articles such as 'The Psychology of Clean', 'NanoTechnology-The Next Really Big Small Thing', and most recently 'The War on Germs Goes High Tech'. He also manages NanoTouch's research and development program, funded by a $2 million grant, to advance self-cleaning surface technology as well as discover new product applications for the hospitality, food service, healthcare, and facility management industries. This research, as well as current product manufacturing, is being conducted at the Center for Advanced Engineering and Research in Forest, Virginia.

Mr. Sisson is a graduate of Virginia Tech with a degree in Computer Science.

Please visit http://www.nanoseptic.com for more information.

Mr. Sisson can be contacted at mark@nanoseptic.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.