Editorial Board   Guest Author

Mr. Cicero

Sam Cicero

President, Cicero's Development Corp.

Sam E. Cicero, Jr. took over the helm as president of Cicero's Development in 2012 after a successful 35-year career working in all departments of the company. His responsibilities included working on the construction team developing expertise in the various trades, as well as working in the administrative side of the business where his responsibilities included human resources, accounts receivable, information technology and sales and marketing. Today, Mr. Cicero oversees the daily operations of the business and is involved personally with each project, troubleshooting potential challenges and their solutions, communicating with project owners and representatives updating them on the progress of their project. Having been mentored by his father, Mr. Cicero holds the key values and leads the team in the traditions that have made Cicero's a respected leader in the construction and commercial renovation industry, and has played a significant role in keeping Cicero's at the forefront of quality and innovation. After developing expertise in executing their Renovationomix® program and its many divisifered systems, he became a principal developer of the company's highly successful Disruption Avoidance Management (DAM) program that enables hotel clients to continue operating and maintaining high guest satisfaction levels throughout the renovation process. For over 3 decades, Mr. Cicero worked with his father to assemble a team of professionals respected for their commitment to customer service and quality work. Their track record for meeting deadlines and keeping to budget requirements have been second to none, demonstrating how well they know the renovation and construction process. Mr. Cicero solutions-oriented style has earned him a reputation among colleagues and clients alike for his ability to develop solid strategies, handle conflicts and resolve challenging situations. He has also earned industry awards for the company's high standards of excellence. Sam Cicero, Jr. holds all licensing requirements for the various state and municipalities where Cicero's does business, and is uniquely qualified to take Cicero's Development to even greater heights.

Please visit http://cicerosdev.com for more information.

Mr. Cicero can be contacted at 866-904-0141 or secicero@cicerosdev.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.