Editorial Board   Guest Author

Mr. Dominguez

Michael Dominguez

Chief Sales Officer, MGM Resorts International

Michael Dominguez is the Chief Sales Officer for MGM Resorts International providing oversight of sales strategies in the MICE and leisure segments, including industry relations, diversity sales and MGM Resorts Events & Production Services. Mr. Dominguez oversees a Global Sales team that expands the US, Canada and International destinations. Mr. Dominguez's experience spans 29 years in the hospitality industry ranging from Food & Beverage operations, hotel sales and responsibility for destination sales in Palm Springs, California. This experience has afforded Mr. Dominguez the opportunity to work for numerous hotel management/ownership companies including: Hyatt Hotels, Starwood Hotels, Marcus Hotels, Harbaugh Hotels, Loews Hotels to name a few. He has the unique experience of both an operations background coupled with an extensive sales and marketing responsibility. Mr. Dominguez is actively involved in leadership roles in the Meetings and Events Industry and has served as Chairman for the International Board of Directors for Meeting Professionals International and currently serves on the US Travel Executive Committee. His other volunteer involvement includes being Co-Chair of the Meetings Means Business Coalition, GBTA Foundation Board of Directors, HSMA Foundation Board and is a member of the CIC's Accepted Industry Practices Exchange board. Mr. Dominguez has been recognized for his leadership and industry dedication by Successful Meetings Magazine 2013 - 2106 Top 25 Most Influential People in the Meetings Industry, Smart Meetings 25 Smartest Industry Leaders, HSMAI's Top Minds in Sales & Marketing as well as Hispanic Business' 50 Most Influential Hispanics in the United States. Mr. Dominguez speaks often at industry events focused on education to the meeting planning community as well as advocating for the value of face to face meetings. He has published numerous articles that are dedicated to raising the business acumen around meetings.

Please visit http://www.mgmresorts.com for more information.

Mr. Dominguez can be contacted at 702-632-7901 or mdominguez@mgmresorts.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.