Editorial Board   Guest Author

Mr. Inman

Gary Inman

Vice President Hospitality, Baskervill

Nationally recognized for his designs that embody innovation and the best of the past, Gary Inman, Allied ASID, has successfully merged his lifelong appreciation of beauty with a deep understanding of architecture and antiquities. As Vice President of Hospitality, Mr. Inman leads the boutique and luxury segments of Baskervill's growing Hotels + Resorts segment. He is an award-winning designer, author, and professional speaker whose work has been published in Boutique Design, Hotel Design, The Washington Post, Southern Accents, Traditional Homes, Fine Interiors, Home & Design and many others and counts eighteen ASID-IIDA awards to his name. The foundation of his design ethos comes from a dynamic interaction with and understanding of his clients. He adds to this his knowledge of historic design solutions garnered from post-graduate degrees in art history & architectural history, an appreciation of fine craftsmanship and lessons learned over more than two decades of practice. A member of The Society of Architectural Historians, The Hospitality Industry Network, and the American Society of Furniture Design, Mr. Inman is also a former High Point Market Style Spotter, editor of The Art of Fine Living, and serves on the board of Southern Innkeepers, America's first lodging association. He recently joined the board of the Bienenstock Furniture Library in High Point, North Carolina. He holds a Bachelor of Science in Textile and Interior Design from UNC Greensboro, Masters of Art History from Virginia Commonwealth University, and was a PhD Candidate in Architectural History at the University of Virginia. This fall, Mr. Inman moderates the panel discussion “Achieving the Local and Authentic in a Global Market” panel discussion at High Point Market's Hospitality at Market.

Please visit http://www.baskervill.com for more information.

Mr. Inman can be contacted at 803-343-1010 or ginman@baskervill.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.