Editorial Board   Guest Author

Mr. Van Wees

Hans Van Wees

General Manager, Hotel Vermont

Hans Van Wees is General Manager of Hotel Vermont. Appointed in December 2012, he is responsible for managing the contemporary, LEED-certified address located in the heart of Burlington, overseeing all operations including sales and marketing and food and beverage. A seasoned hospitality professional with extensive hotel experience in the Green Mountain State, Mr. Van Wees arrived at Hotel Vermont following senior leadership roles at hotels across New England, Europe and the Caribbean. Trained as an officer in the Dutch army, he launched his career in the Netherlands with Sonesta International Hotels and Resorts before transferring to Bermuda to take up various senior management positions at the 400-room Sonesta Beach Resort and Spa. Mr. Van Wees then moved to the U.S. as General Manager of the Trapp Family Lodge in Stowe, Vermont. He also provided consulting services to a variety of businesses throughout New England, including Jay Peak Resort in Jay, Vermont, where he led the opening of the boutique Tram Haus Lodge - a key component of the resort's $200 million expansion. Along with his hotel management expertise, Mr. Van Wees is a passionate advocate of sustainable development and operating practices in the hospitality industry. He has spoken on the subject at industry conferences and served as chairman of the Vermont Hospitality Council. He is also actively involved in hospitality education in Vermont, most recently as an adjunct professor at the Business Department of Johnson State College. Born and raised in the Netherlands, Mr. Van Wees studied Hospitality Management at the School for Hospitality Management in The Hague and earned an MBA from the Kellogg School of Management at Northwestern University. He is fluent in English and Dutch and also speaks German and French. Mr. Van Wees, his wife, Karen, and their son live in Burlington where they enjoy sailing on Lake Champlain as well as biking, hiking and cross-country skiing surrounded by the beauty of Vermont.

Please visit http://www.hotelvt.com for more information.

Mr. Van Wees can be contacted at 802-651-0080 or talktous@hotelvt.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.