Editorial Board   Guest Author

Ms. Bravo-Smith

Manuela Bravo-Smith

Senior Designer - Hospitality, Carrier Johnson + Culture

From a very young age, as early as five or six-years-old, Manuela Bravo-Smith knew she wanted to become an architect. Born in Mexico City and raised in Guadalajara, Mexico, Ms. Bravo-Smith has experienced the tangible and visual contrast between communities through time. Through travel and contact with various cultures, she has had the opportunity to reflect on how others see and experience new places. She has been influenced by her parent's background: her mother's simple and calm farm lifestyle, and her father's demanding career as a civil engineer in what was the biggest city in the world at the time. After completing a five-year architectural degree program from the Guadalajara University's CUAAD (University Center of Art, Architecture and Design) in 1997, Ms. Bravo-Smith began her professional journey from working at job sites to a project management position at an international engineering company, and finally to her current position with Carrier Johnson + CULTURE. The journey also led her to leave her native Mexico for Monterey in 2002, and then to San Diego in 2004. Working with well-established and respected architectural firms, Ms. Bravo-Smith has been exposed to a variety of domestic and international projects, ranging in building type from hospitality and mixed-use residential to corporate. While maintaining her architectural background she segued into the interior design field, and has been focused primarily on the hospitality sector since 2009. Working on four- and five-star hotel projects, Ms. Bravo-Smith works to elicit a unique personality for each project, rooting the design of each in the regional environment and historical context.

Please visit http://www.carrierjohnson.com for more information.

Ms. Bravo-Smith can be contacted at 619-239-2353 or web@carrierjohnson.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.