Editorial Board   

Mr. D'Amore

Louis D'Amore

Founder & President, International Institute of Peace through Tourism

Louis D'Amore is the Founder and President of the International Institute for Peace through Tourism (IIPT). He has been instrumental in promoting the travel and tourism industry as the world's first "Global Peace Industry" since the founding of IIPT in 1986. He has organized three Global Conferences on Peace through Tourism: Vancouver (1988), Montreal (1994), and Glasgow (1999); three Global Summits: Amman (2000), Geneva (2003); Pattaya, Thailand (2005); and three African Conferences on Peace through Tourism South Africa, (2002); Tanzania (2003); Zambia (2005). He is currently organizing the 4th IIPT African Conference Uganda (2007). More than 40 prestigious international organizations have become members of IIPT's Coalition of Partners for World Peace through Tourism, each Partner committed to a Millennium Project with the aim of "Building a Culture of Peace through Tourism." IIPT activities also include promotion of the "IIPT Credo of the Peaceful Traveler, and a "Global Peace Parks Program" with more than 450 IIPT Peace Parks dedicated to date. Mr. D'Amore has been a pioneer in promoting a social and environmental ethic within the travel and tourism industry since the mid-70's. In 1992, following the U.N. Conference on Environment and Development (Rio Summit), he developed the world's first Code of Ethics and Guidelines for Sustainable Tourism. He also developed the Guidelines for the Pacific Asia Travel Association GreeenLeaf Program and has been a consultant to the United Nations Environment Program (UNEP} on Codes of Conduct for Sustainable Tourism. His consulting experience includes working with the private sector and governments at all levels in a range of areas including: tourism master plans, community development, social impact assessment, environment, natural resources, cultural/heritage development, and conflict resolution with an emphasis on win-win solutions.

Mr. D'Amore can be contacted at 802-253-8671 or ljd@iipt.org

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.