Editorial Board   

Mr. D'Amore

Louis D'Amore

Founder & President, International Institute of Peace through Tourism

Louis D'Amore is the Founder and President of the International Institute for Peace through Tourism (IIPT). He has been instrumental in promoting the travel and tourism industry as the world's first "Global Peace Industry" since the founding of IIPT in 1986. He has organized three Global Conferences on Peace through Tourism: Vancouver (1988), Montreal (1994), and Glasgow (1999); three Global Summits: Amman (2000), Geneva (2003); Pattaya, Thailand (2005); and three African Conferences on Peace through Tourism South Africa, (2002); Tanzania (2003); Zambia (2005). He is currently organizing the 4th IIPT African Conference Uganda (2007). More than 40 prestigious international organizations have become members of IIPT's Coalition of Partners for World Peace through Tourism, each Partner committed to a Millennium Project with the aim of "Building a Culture of Peace through Tourism." IIPT activities also include promotion of the "IIPT Credo of the Peaceful Traveler, and a "Global Peace Parks Program" with more than 450 IIPT Peace Parks dedicated to date. Mr. D'Amore has been a pioneer in promoting a social and environmental ethic within the travel and tourism industry since the mid-70's. In 1992, following the U.N. Conference on Environment and Development (Rio Summit), he developed the world's first Code of Ethics and Guidelines for Sustainable Tourism. He also developed the Guidelines for the Pacific Asia Travel Association GreeenLeaf Program and has been a consultant to the United Nations Environment Program (UNEP} on Codes of Conduct for Sustainable Tourism. His consulting experience includes working with the private sector and governments at all levels in a range of areas including: tourism master plans, community development, social impact assessment, environment, natural resources, cultural/heritage development, and conflict resolution with an emphasis on win-win solutions.

Mr. D'Amore can be contacted at 802-253-8671 or ljd@iipt.org

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.