Editorial Board   Guest Author

Mr. Caliendo

Gino Caliendo

General Manager, Hyatt Regency Jacksonville Riverfront

Gino Caliendo has served as the general manager of Hyatt Regency Jacksonville Riverfront, the largest convention hotel between Atlanta and Orlando, since May of 2014. He has more than 33 years of experience in the hotel industry, all with Hyatt hotels and resorts across the U.S., and he most recently served for six years as the general manager at Hyatt Regency Hill Country Resort and Spa in San Antonio, Texas. Prior to Hill Country, Mr. Caliendo served as general manager for the Hyatt Regency Miami, Hyatt Regency Coral Gables and Hyatt Regency Deerfield. He also held various other food-and-beverage positions, including opening the resort on Grand Cayman, Grand Hyatt Tampa, Los Angeles and New Orleans. Mr. Caliendo oversees all aspects of hotel operations. As the general manager for the region's largest convention hotel, he works with local convention, tourism and development officials to attract more business to the area. Of special focus for Mr. Caliendo is the hotel's ongoing initiatives to support downtown economic development, positioning the city for future growth. He is also an active supporter of “Hyatt Thrive,” the company's global corporate responsibility initiative, and he has led a number of projects that give back to the local community and residents. Mr. Caliendo grew up in Pittsburgh, Pennsylvania, and studied at Duquesne University. He lives in Jacksonville with his wife of 25 years, Kyla. He enjoys spending time with his family and friends, good conversation, fine wine, excellent food, good books, watching movies, fly-fishing, animals and fantasy football.

Please visit http://www.hyatt.com for more information.

Mr. Caliendo can be contacted at 904-588-1234 or gino.caliendo@hyatt.com

Coming up in October 2020...

Revenue Management: Maximizing Profit

Hotel Revenue Management continues to evolve at a blistering pace. Driven by technological innovation and new distribution channels, there are some dynamic opportunities for expansion in this fast-growing field. The technology is primarily designed to help revenue managers further refine their operations and pricing models to maximize hotel profit. For example, hotels can't be all things to all people, so a key strategy is to precisely identify their target audience. By employing geo-targeting techniques and analyzing behavior such as previous bookings, on-property purchases and online shopping practices, there is an increased capability to define guest demographics. By segmenting customers in more specific ways, hotels are able to create more personalized experiences which, in turn, allow managers to optimize their room rates. It is also an effective way to fulfill the unique needs and preferences of the individual. Another methodology is to consistently monitor the competition's pricing strategies. There are software tools that analyze a competitor's current rates, and then allow a hotel to make its own pricing adjustments. It is also a useful means to conduct forecasting models. Other technologies that are being integrated into a revenue manager's toolkit include Artificial Intelligence in the form of automated algorithms, and Voice Recognition (VR) for data inquiries, rate changes, and booking behavior. Predictive and analytic software programs are also being leveraged to provide more forward-looking data, instead of the usual reliance on historical performance. These metrics allow managers to be more proactive - rather than reactive - with their revenue strategy. The October issue of the Hotel Business Review will examine these developments and report on how some leading hotels are executing their revenue management strategies.