Editorial Board   

Mr. Rosenberger

Matthew Rosenberger

Consultant & Publisher, ABC Travel Guides for Kids

Matthew G. Rosenberger is a family travel consultant and publisher who works with hotels that want to be recognized as the most family friendly in their region. He is publisher of ABC City Guides for Kids, an all-in-one alphabet book, activity guide and souvenir. The books are customized by hotels and resorts to feature their images, logo and address on the book's front and back covers. Mr. Rosenberger also promotes his selection of family friendly hotels at his website and family travel related assignments through his "We Love Kids" and "TOP FIVE" pick selections. A speaker and writer on travel and family related issues Mr. Rosenberger enjoys traveling with his wife and their two daughters under the age of 10. His critically acclaimed guides are featured in hotels, airports and gift shops throughout the country and feature his original photography and text. Mr. Rosenberger has worked with GMs and DOSMs in many cities across the US including Baltimore, Boston, Chicago, Denver, Philadelphia, Providence, New Orleans, New York, Orlando, St. Louis, San Diego and Washington DC, to create custom guides that are used as part of an overall marketing plan to attract family travel business. Mr. Rosenberger will also create a book from scratch if a hotel in a city that is not yet written about is interested.

Mr. Rosenberger can be contacted at 215-242-4011 or mgr@kidstravelguides.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.