Editorial Board   Guest Author

Mr. Pal

Suman Pal

Principal Product Manager, Agilysys

Mr. Suman Pal is currently serving as Principal Product Manager at Agilysys, a leading technology company providing advanced software solutions for property management, analytics, inventory and procurement, workforce management, document management, payment gateway, point-of-sale and mobile solutions and services for the hospitality industry. Mr. Pal is responsible for the innovation of the company's next generation hospitality guest data management and analytics across food and beverage and lodging technology solutions. In this role, Mr. Pal works closely with operators to understand their day-to-day challenges and opportunities. His research work enables the development of technology that helps hoteliers better understand their guests' habits and adapt to the digital transformation happening in this industry. Mr. Pal leads strategic initiatives that elevate their guests' experiences through personalized services. He also leads the product and partner strategy for Agilysys' next generation cloud-based property management system. He has launched several new enterprise grade cloud-based products and has led global expansion of products to help customers grow their businesses in a repeatable, scalable and profitable manner. His passion about human-centered design always puts the customer experience front and center of the product development process. Prior to joining Agilysys, Mr. Pal held product strategy and solutions management roles at several leading technology firms including Microsoft, Capital One, GMAC Insurance and TalentWise. In his prior roles, Mr. Pal has tackled a variety of challenges similar to the ones currently facing the hospitality industry. Mr. Pal earned his Bachelors degree from the Indian Institute of Technology (IIT, Varanasi) and an MBA from the Fuqua School of Business at Duke University.

Please visit http://www.agilysys.com for more information.

Mr. Pal can be contacted at 877-369-6208 or suman.pal@agilysys.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.