Editorial Board   Guest Author

Mr. Pal

Suman Pal

Principal Product Manager, Agilysys

Mr. Suman Pal is currently serving as Principal Product Manager at Agilysys, a leading technology company providing advanced software solutions for property management, analytics, inventory and procurement, workforce management, document management, payment gateway, point-of-sale and mobile solutions and services for the hospitality industry. Mr. Pal is responsible for the innovation of the company's next generation hospitality guest data management and analytics across food and beverage and lodging technology solutions. In this role, Mr. Pal works closely with operators to understand their day-to-day challenges and opportunities. His research work enables the development of technology that helps hoteliers better understand their guests' habits and adapt to the digital transformation happening in this industry. Mr. Pal leads strategic initiatives that elevate their guests' experiences through personalized services. He also leads the product and partner strategy for Agilysys' next generation cloud-based property management system. He has launched several new enterprise grade cloud-based products and has led global expansion of products to help customers grow their businesses in a repeatable, scalable and profitable manner. His passion about human-centered design always puts the customer experience front and center of the product development process. Prior to joining Agilysys, Mr. Pal held product strategy and solutions management roles at several leading technology firms including Microsoft, Capital One, GMAC Insurance and TalentWise. In his prior roles, Mr. Pal has tackled a variety of challenges similar to the ones currently facing the hospitality industry. Mr. Pal earned his Bachelors degree from the Indian Institute of Technology (IIT, Varanasi) and an MBA from the Fuqua School of Business at Duke University.

Please visit http://www.agilysys.com for more information.

Mr. Pal can be contacted at 877-369-6208 or suman.pal@agilysys.com

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.