Editorial Board   Guest Author

Ms. Kane

Victoria Kane

Counsel & Compliance Manager, Shiftgig, Inc.

Victoria Kane has extensive experience as legal advisor and management consultant in all areas of labor and employment law for various industries, such as hospitality, food service, staffing, advertising, marketing, technology, dealerships, colleges, government agencies and non-profit organizations. She has developed and implemented corporate university training for Fortune 500 businesses across North America. She has created and led coalitions of employers, franchisors, Chambers of Commerce, schools, and associations to develop education and job training opportunities for industry sectors, focused on upgrading skills and training of U.S. Veterans and individuals with hiring barriers (such as English language skills, disabilities, and non-violent criminal records). She has legal experience vigorously defending employers against single plaintiff and class action federal and state employment matters; and developing effective enterprise risk management strategies. Ms. Kane has thoroughly enjoyed teaching at Kendall College for over four years. Kendall is the Number One Chicago program for preparing students for careers in culinary arts and hospitality management. (TNS Global - 2013 Survey) Victoria develops content and assessments for teaching both on-ground and online courses in Legal Issues in Hospitality Management, Bankruptcy & Reorganization, Human Resources Management, and Risk Management. She also developed the Contract Law course for the Laureate partner school in Saudi Arabia. Currently, Ms. Kane serves as Counsel & Compliance Manager for Shiftgig, Inc., connecting millions of people to millions of shifts with employers in hospitality, retail, customer service and light industrial verticals. Shiftgig uses proprietary technology and mobile/web apps to continually assess worker demographics, time-to-fill efficiencies, and value-added services for year-round rapid deployment of a qualified talent pool.

Please visit http://shiftgig.com for more information.

Ms. Kane can be contacted at 312-489-5666 or vkane@shiftgig.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.