Editorial Board   Guest Author

Mr. Coleman

James Coleman

Senior Director of Relations and Business Development, Luxury Commercial Bath

James Coleman is the Senior Director of Relations and Business Development of Luxury Commercial Bath, and the President of DIRECT Show Flooring. Luxury Commercial Bath has been proven a leader in the Hospitality Bathroom Remodeling Industry and aims to provide the best services for bathroom remodeling in the hospitality industry (director which involves hotels, restaurants, bars, etc.). DIRECT, in the meantime, provided CPT, or Custom Printed Textured, Flooring Product - which was brought to the forefront of the Trade Show and Event markets, along with the EZ-Down Planks and Tiles. They specialize in museum, retail, and hospitality flooring services, as well as visual merchandising, branding, and product rolloutust. He was also the Chief Marketing Officer, and later the President, of The Tiles. Additionally, he was the Vice President of Sales/Product Development at J International, where he was directly involved in the cultivation of new and existing dealers. His responsibilities included quoting, designing, and pricing of the large or non-standard floors. He was also in-charge of developing new products and implementing the J Green initiative. (which he personally does), etc. He attests to the effort as something to “project the products in their best light for the lowest cost for the company”. Mr. Coleman, along with DIRECT and The Tiles, were awarded the Buyers Choice Award at Exhibitor for two consecutive years (2011-2012). These awards were given for the CPT Flooring that is reverse-printed with UV ink in 2011, and the ILLUMILITE Panel Flooring system - which is a paper-thin, flexible, and impact-resistant LEC technology. Hotel and bathroom remodeling, as well as hospitality design, is where his skillset primarily revolves around. Mr. Coleman prides in the fact that he can help clients find the right products at the best price, delivering upon quality bathroom remodeling and paraphernalia. He is also versed in Sales, Exhibit Designs, Business Development, Trade Shows, Account Management, Corporate Events, and Marketing Strategy.

Please visit http://luxurycommercialbath.com for more information.

Mr. Coleman can be contacted at 815-317-0601 or info@luxurycommercialbath.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.