Editorial Board   Guest Author

Mr. Coleman

James Coleman

Senior Director of Relations and Business Development, Luxury Commercial Bath

James Coleman is the Senior Director of Relations and Business Development of Luxury Commercial Bath, and the President of DIRECT Show Flooring. Luxury Commercial Bath has been proven a leader in the Hospitality Bathroom Remodeling Industry and aims to provide the best services for bathroom remodeling in the hospitality industry (director which involves hotels, restaurants, bars, etc.). DIRECT, in the meantime, provided CPT, or Custom Printed Textured, Flooring Product - which was brought to the forefront of the Trade Show and Event markets, along with the EZ-Down Planks and Tiles. They specialize in museum, retail, and hospitality flooring services, as well as visual merchandising, branding, and product rolloutust. He was also the Chief Marketing Officer, and later the President, of The Tiles. Additionally, he was the Vice President of Sales/Product Development at J International, where he was directly involved in the cultivation of new and existing dealers. His responsibilities included quoting, designing, and pricing of the large or non-standard floors. He was also in-charge of developing new products and implementing the J Green initiative. (which he personally does), etc. He attests to the effort as something to “project the products in their best light for the lowest cost for the company”. Mr. Coleman, along with DIRECT and The Tiles, were awarded the Buyers Choice Award at Exhibitor for two consecutive years (2011-2012). These awards were given for the CPT Flooring that is reverse-printed with UV ink in 2011, and the ILLUMILITE Panel Flooring system - which is a paper-thin, flexible, and impact-resistant LEC technology. Hotel and bathroom remodeling, as well as hospitality design, is where his skillset primarily revolves around. Mr. Coleman prides in the fact that he can help clients find the right products at the best price, delivering upon quality bathroom remodeling and paraphernalia. He is also versed in Sales, Exhibit Designs, Business Development, Trade Shows, Account Management, Corporate Events, and Marketing Strategy.

Please visit http://luxurycommercialbath.com for more information.

Mr. Coleman can be contacted at 815-317-0601 or info@luxurycommercialbath.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.