Editorial Board   Guest Author

Ms. Diggins

Catherine Diggins

General Manager, Hewing Hotel

Catherine Diggins is General Manager for Aparium Hotel Group's Hewing Hotel the Minneapolis hotel set to become the gateway to the North Loop's vibrant culture. An 18-year veteran to the industry with experience in 16 hotel openings and transitions, Ms. Diggins currently oversees the pre-opening period of the hotel, and is poised to manage day-to-day operations upon opening. “With the opportunity to open Hewing Hotel, the prospect of building a pivotal Minneapolis destination for visitors and social anchor for the North Loop neighborhood is invigorating,” says Ms. Diggins. “I am honored to be a part of the team that the Aparium Hotel Group has assembled to foster vibrant and eclectic experiences in the North Loop and beyond.” Ms. Diggins' dynamic and energetic hotel management skillset has fostered a successful hospitality career. Her passion for the industry evolved from a summer job she held in college as the front desk agent at the Westin Beach Resort, Key Largo, to an impressive portfolio of hospitality projects across the country. Spending fourteen years of her career at Hyatt Hotels Corporation, Ms. Diggins developed her expertise as a Front Office Manager with Hyatt Regency Sarasota, Hyatt Regency Tampa, and Park Hyatt Los Angeles. Following these roles, Ms. Diggins held multiple leadership positions in the rooms division as the Assistant Director of Rooms at Grand Hyatt New York, Director of Rooms at Park Hyatt Washington, and Corporate Director of Rooms at Hyatt Hotels and Resorts amongst other positions. Following her time at Hyatt, Catherine transitioned to Marriott as the Resident Manager of JW Marriott Indianapolis from 2014 - 2015, and most recently served as the Director of Operations at the JW Marriott Minneapolis, overseeing the hotel operations during the hotel's opening and beyond.

Please visit http://www.hewinghotel.com for more information.

Ms. Diggins can be contacted at 651-468-0502 or cdiggins@hewinghotel.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.