Editorial Board   Guest Author

Ms. Heinicke

Krista Heinicke

PR Manager for Food & Beverage, The Broadmoor

Krista Heinicke is a former international athletic competitor, avid foodie and tireless public relations professional. Ms. Heinicke has been a member of The Broadmoor family since 2009 and prior to that, she held numerous roles in the hospitality industry. Growing up in Michigan and holding her first job at age 11 in the family McDonald's business and having a mother who majored in Food and Nutrition, food and beverage held a common thread and comforting guide in her life. Ms. Heinicke graduated from the University of Colorado in Colorado Springs with a Communications degree and simultaneously co owned a fine dining French restaurant Chez Pierre in downtown Colorado Springs. Never allowing grass to grow under her feet, she started a family and moved onto the world of retail and hospitality with Williams Sonoma. An opportunity arose to jump back into Public Relations where she worked with a small PR firm in Manitou Springs that specialized in equestrian and celebrity writing where she spent 4 years. As life takes unexpected turns, Ms. Heinicke went back to where she originally started her life in Colorado Springs, The Broadmoor. She has worked in all aspects of hospitality from sales to concierge to restaurant owner and Public Relations Manager for Food and Beverage for The Broadmoor. Securing clients stories in such publications as The Wall Street Journal, Town and Country Magazine as well as entertaining travel writers from Cooking Light, Chicago Tribune, Ms. Heinicke knows what it takes to build long lasting and trusting professional relationships.

Please visit http://www.thebroadmoor.com for more information.

Ms. Heinicke can be contacted at 719-471-6188 or kheinicke@broadmoor.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.