Editorial Board   Guest Author

Mr. Harkey

Justin Harkey

Director of Food & Beverage, First Hospitality Group

Justin Harkey serves as Director of Food and Beverage for First Hospitality Group, where he oversees the execution of all food and beverage operations and strategies, focusing on growth, consistency, and new and emerging food and beverage trends. Mr. Harkey joined FHG in the spring of 2015. A career-long food and beverage operations professional, Mr. Harkey brings more than 15 years of hands-on operations experience in the hospitality industry, where he has consistently demonstrated an ability to drive stronger market share for multiple brands and multi-unit operations. He has achieved successful outcomes for resorts, convention centers, multi-unit properties, and restaurant groups. With his multifaceted experience running both hotels and Food & Beverage operations, he not only understands both sides of the operations equation, he knows the importance of integrating them to optimize sales growth and maximize profit potential. His leadership style is keenly focused on executing and improving both the tangible and intangible offerings of food and beverage programs, products and services. Focusing FHG's buying power on commodity cost controls and supply chain management efficiencies, Mr. Harkey leverages activities in those areas that generate above-industry returns to FHG's portfolio properties. Prior to joining FHG, Mr. Harkey served as director of operations and marketing at The Francesca's Restaurant Group, where he was responsible for overseeing 2,700 associates in an operation that had a national footprint. Prior to that role, he was director of restaurants with Interstate Hotels and Resorts, where he focused on full service properties. Mr. Harkey holds a Bachelor of Science in Business Management and Administration from Western Governors University.

Please visit http://www.fhginc.com for more information.

Mr. Harkey can be contacted at 224-257-4000 or jharkey@fhginc.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.