Editorial Board   Guest Author

Mr. Harkey

Justin Harkey

Director of Food & Beverage, First Hospitality Group

Justin Harkey serves as Director of Food and Beverage for First Hospitality Group, where he oversees the execution of all food and beverage operations and strategies, focusing on growth, consistency, and new and emerging food and beverage trends. Mr. Harkey joined FHG in the spring of 2015. A career-long food and beverage operations professional, Mr. Harkey brings more than 15 years of hands-on operations experience in the hospitality industry, where he has consistently demonstrated an ability to drive stronger market share for multiple brands and multi-unit operations. He has achieved successful outcomes for resorts, convention centers, multi-unit properties, and restaurant groups. With his multifaceted experience running both hotels and Food & Beverage operations, he not only understands both sides of the operations equation, he knows the importance of integrating them to optimize sales growth and maximize profit potential. His leadership style is keenly focused on executing and improving both the tangible and intangible offerings of food and beverage programs, products and services. Focusing FHG's buying power on commodity cost controls and supply chain management efficiencies, Mr. Harkey leverages activities in those areas that generate above-industry returns to FHG's portfolio properties. Prior to joining FHG, Mr. Harkey served as director of operations and marketing at The Francesca's Restaurant Group, where he was responsible for overseeing 2,700 associates in an operation that had a national footprint. Prior to that role, he was director of restaurants with Interstate Hotels and Resorts, where he focused on full service properties. Mr. Harkey holds a Bachelor of Science in Business Management and Administration from Western Governors University.

Please visit http://www.fhginc.com for more information.

Mr. Harkey can be contacted at 224-257-4000 or jharkey@fhginc.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.