Editorial Board   

Mr. Hancock

Paul Hancock

Executive Chef, Miramonte Resort and Spa

Chef Paul Hancock took an interest in the kitchen at an early age. "I remember walking to the other side of the island and running home all wide-eyed, 'Mom, they fry their fish in peanut oil over there!'" He explains, "I just had that fascination with how other people did things, how they lived their lives and cooked their food."

And so began a path of culinary discovery, rich with fine dining experiences at exclusive supper clubs in North Carolina, and some of the South's legendary restaurants.

Ever eager for new challenges, Chef Hancock traveled to the French Alps to accomplish his chef's apprenticeship at L'auberge de L'Eridian under the tutelage of Chef Marc Veyrat—at the time a 3-star Michelin chef renowned for his foraging and use of wild herbs and ingredients. Chef Hancock quickly grasped the concept of great recipes and the meticulous steps that go into implementing them.

Not one to rest on his laurels, Chef Hancock's craftsmanship, resourcefulness, and wanderlust turned out to be a perfect match for super mega yachts; he spent 3 ½ years executing elaborate dinner parties while traveling the world with elite guests and international celebrities. Back in the States, Chef Hancock was instrumental in opening five-star fine dining and banquet experiences in Hollywood, Florida, including the now Diplomat Resort and Spa, receiving the four star four diamond award from AAA.

Here in California, Chef Paul has been called on by a long list of celebrity clients. Chef Hancock now calls Indian Wells home, delighted to share his farm-to-table values and focus on building new relationships in the small community of Indian Wells.

Please visit http://miramonteresort.com for more information.

Mr. Hancock can be contacted at 760-837-1631 or phancock@miramonteresort.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.