Editorial Board   Guest Author

Ms. Stone

Heather Stone

Global Executive Vice President, CSI Enterprises

In 1989, Heather Stone co-founded CSI Enterprises, a highly-acclaimed and award-winning company in the 'FinTech' space, providing innovative payment solutions to some of the world's most iconic brands. As Global Executive Vice President Heather has been a driving force in developing corporate payment solutions within the company's Electronic Accounts Payable, Mobile, Travel, P-card, fuel card and globalVCard® divisions that serve specific market needs in many verticals including manufacturing, construction, energy, hospitality, healthcare, media, sports and entertainment. Ms. Stone has led the company's growth within the hospitality industry, where the majority of the top hospitality management companies rely on globalVCard® to process their payment transactions. CSI globalVCard offers dual issuing capabilities with international partner PPS and is also a member of ACTE and GBTA. Corporate purchasing solutions reduce costs and increase profits in all areas of B2B payments, including accounts payable, business travel spending, and fuel purchases. Driven to succeed throughout her 20+ year career, Heather consistently holds herself and her company to the highest of standards, and is the primary driver behind CSI Enterprise's legendary customer service. Her innate ability to listen, adapt to, and create solutions has earned her the reputation as a trusted advisor to many Fortune 1000 corporate executives. Heather's drive to succeed extends far beyond the office. She is a passionate as a role model for women in business, and is involved in several women's business organizations including National Association of Professional Women, where she was named Professional Woman of the Year in 2013 and Women in Leadership recognition 2015 and again in 2016. In addition, she is a competitive marathon runner and vehement supporter of many local and national charities benefitting children in need, including: The Power2Change Foundation (CSI Enterprise's corporate foundation), Tiger Woods Foundation, George Gervin Youth Center, and St. Jude Children's Hospital. Heather Stone is an Alumni of Pepperdine University, where she studied business and journalism.

Please visit https://www.csiglobalvcard.com/ for more information.

Ms. Stone can be contacted at 239-595-0977 or cperry@csiglobalvcard.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.