Editorial Board   Guest Author

Ms. Stone

Heather Stone

Global Executive Vice President, CSI Enterprises

In 1989, Heather Stone co-founded CSI Enterprises, a highly-acclaimed and award-winning company in the 'FinTech' space, providing innovative payment solutions to some of the world's most iconic brands. As Global Executive Vice President Heather has been a driving force in developing corporate payment solutions within the company's Electronic Accounts Payable, Mobile, Travel, P-card, fuel card and globalVCard® divisions that serve specific market needs in many verticals including manufacturing, construction, energy, hospitality, healthcare, media, sports and entertainment. Ms. Stone has led the company's growth within the hospitality industry, where the majority of the top hospitality management companies rely on globalVCard® to process their payment transactions. CSI globalVCard offers dual issuing capabilities with international partner PPS and is also a member of ACTE and GBTA. Corporate purchasing solutions reduce costs and increase profits in all areas of B2B payments, including accounts payable, business travel spending, and fuel purchases. Driven to succeed throughout her 20+ year career, Heather consistently holds herself and her company to the highest of standards, and is the primary driver behind CSI Enterprise's legendary customer service. Her innate ability to listen, adapt to, and create solutions has earned her the reputation as a trusted advisor to many Fortune 1000 corporate executives. Heather's drive to succeed extends far beyond the office. She is a passionate as a role model for women in business, and is involved in several women's business organizations including National Association of Professional Women, where she was named Professional Woman of the Year in 2013 and Women in Leadership recognition 2015 and again in 2016. In addition, she is a competitive marathon runner and vehement supporter of many local and national charities benefitting children in need, including: The Power2Change Foundation (CSI Enterprise's corporate foundation), Tiger Woods Foundation, George Gervin Youth Center, and St. Jude Children's Hospital. Heather Stone is an Alumni of Pepperdine University, where she studied business and journalism.

Please visit https://www.csiglobalvcard.com/ for more information.

Ms. Stone can be contacted at 239-595-0977 or cperry@csiglobalvcard.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.