Editorial Board   Guest Author

Ms. Orlando

Dana Orlando

General Manager, Hotel Ivy

Dana Orlando, a hospitality professional with over 19 years of hotel experience, is the current General Manager at Hotel Ivy in Minneapolis, a historic and award-winning property. With an extensive career in the hospitality industry, Michigan native Dana Orlando joins the Hotel Ivy team from previous executive roles at hotels including Director of Sales Group and Catering at The Ritz-Carlton in Philadelphia, Pennsylvania and Hotel Manager at the Waldorf Astoria in Park City, Utah, where she started as the Director of Sales and Marketing. Ms. Orlando has a successful record of applying a strategic perspective and proven expertise to develop, implement, and drive execution of initiatives that maximize operational effectiveness and profitability. A passion for building highly successful teams driving KPI growth as well as adapting to and execution against new and evolving strategies. Ms. Orlando is spearheading the operation of the historic 136-room downtown Minneapolis property. Located next to the Convention Center and just steps away from key retail areas and downtown offices, Hotel Ivy is a destination of choice for those traveling to the Twin Cities. The iconic property, which features 136 rooms, 21 luxurious suites, and a full Day Spa, also incorporates the historic Ivy Tower, which was completed in 1930 and added to the National Register of Historic Places in 1986. Ms. Orlando has received numerous distinctions in her performance, including Circle of Excellence recipient for Director of Sales and Marketing of the Year with Hilton Luxury Brands in 2013, 2015 and 2016. Ms. Orlando and her team were awarded 2013 Most Improved RevPAR Growth for Hilton Luxury Brands. She received her Master of Business Administration from University of Utah, David Eccles School of Business in Salt Lake City, Utah.

Please visit http://www.thehotelivy.com for more information.

Ms. Orlando can be contacted at 612-746-4600 or dana.orlando@thehotelivy.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.