Editorial Board   Guest Author

Mr. Tamayo

Ivan Tamayo

Director of Sales & Marketing, Adelphi Hospitality Group

Ivan Tamayo is the Director of Sales & Marketing at the Adelphi Hospitality Group (AHG), a luxury hospitality development and management company located in Saratoga Springs, New York. In his role, Mr. Tamayo oversees AHG's two projects in Saratoga Springs, The Adelphi Hotel and its accompanying restaurant, modern American Steakhouse Salt & Char. Drawing on nearly 15 years of experience in the hospitality industry, Mr. Tamayo brings a wealth of sales and marketing knowledge to AHG. His hotel career started in Miami, where Mr. Tamayo served as Marketing Coordinator at Trump International Beach Resort. Mr. Tamayo subsequently worked for numerous luxury boutique hotels in Miami including the Mandarin Oriental, The Setai Hotel, Soho Beach House and The Betsy Hotel. Mr. Tamayo's next opportunity led him to New York City, where he landed a job at the QUIN as Director of Sales, and most recently served as the Regional Director of Leisure & Entertainment Sales at the Gansevoort Hotel Group where he played a pivotal role in increasing production into both its New York properties. Using his experience in segmenting and managing the Gansevoort Hotel Group's entertainment market, Mr. Tamayo works to globally establish The Adelphi Hotel Brand as a premier destination boutique resort. Locally, He serves to create a presence for the hotel in the Saratoga Springs community that commemorates the destination's rich history while participating in its ever-changing landscape. Mr. Tamayo is an instrumental team player to the AHG and helps to increase the hotel's visibility. With his vast experiences, he is a valuable asset to the company

Please visit http://www.adelphi-hospitality.com for more information.

Mr. Tamayo can be contacted at 518-766-7100 or ivan.tamayo@adelphi-hospitality.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.