Editorial Board   Guest Author

Mr. Hopton-Jones

Greg Hopton-Jones

Director of Sales, Hotel Indigo Tuscaloosa Downtown

Greg Hopton-Jones was born and raised in Birmingham, AL and entered active duty with the United States Air force after high school. Mr. Hopton-Jones was stationed at Davis-Monthan AFB in Tucson, AZ with the 354th Fighter Squadron where he had the opportunity to visit multiple locations in Europe and the Middle East sparking his interest in travel before coming back to Alabama to attend the University of Alabama. He completed his Bachelors of Science in Business Administration with a major in Marketing. Mr. Hopton-Jones started his career in sales in the mortgage industry promoting wholesale mortgage products to credit unions and regional banks in the southeast before accepting an opportunity with Marriott International. As an Account Executive with Marriott, he was responsible for developing group business from multiple federal and state government agencies across the state of Alabama. He was routinely recognized within Marriott for outstanding marketing success and a recipient of Marriott's Golden Circle Award. Mr. Hopton-Jones eventually served as the group sales manager at Hilton Birmingham where he was directly responsible for top-line group revenue production for the hotel and routinely recognized as a 'Top Achiever' within his organization. Mr. Hopton-Jones was subsequently promoted to his current position as the Director of Sales for Hotel Indigo Tuscaloosa Downtown, a new 91 key boutique hotel in the vibrant downtown Tuscaloosa scene. Mr. Hopton-Jones currently lives in Birmingham, AL with his wife and two children and enjoys spending time and traveling with his family, SEC college football, and any opportunity to see live music.

Please visit http://www.indigotuscaloosa.com for more information.

Mr. Hopton-Jones can be contacted at 205-535-3980 or greg.hoptonjones@interstatehotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.