Editorial Board   Guest Author

Mr. Gutierrez

Raul Jose Gutierrez

Strategic Partner, ITALKRAFT

A sales and marketing maestro in his own right, Raul Gutierrez is widely regarded for his ability to direct the strategic development and management of flourishing businesses. He has flawlessly executed and successfully closed more than $300 million in sales for various organizations throughout his 20-year career in the construction industry. Mr. Gutierrez joined ITALKRAFT LLC in 2012, and manages the luxury kitchen, bathroom and closet brand's overall planning and strategy in relation to purchasing and product development. A savvy businessman, he negotiates long-term deals with raw material suppliers throughout the world, while simultaneously creating installation methods that ensure swift service and maximizes clients' investments. Through his extensive network of contacts with developers of luxury real estate projects and leading interior designers, Mr. Gutierrez has successfully gained ITALKRAFT access into some of the most coveted condominium and rental projects on the market. It is these personal and longstanding relationships that have aided Mr. Gutierrez in expanding the brand's reach into new markets, including Houston, New York, Chicago and Washington D.C. Adding to his extensive sales capabilities, Mr. Gutierrez opened and managed 18 branch offices in South America, Central America and the Caribbean while serving as a board member for several prestigious construction companies. By spearheading the construction of major airports, hospitals and hotels within these three markets, Mr. Gutierrez expanded these brands into new territories where they are now considered the best in the business. Mr. Gutierrez's career changed direction in 2007 when he decided to exclusively work with kitchens and produced $65 million in revenue. He is a native of Miami and returned to his home after graduating from the College of the Holy Cross in Massachusetts. Mr. Gutierrez is heavily involved in the community and is dedicated to being an instrumental part of the city's continued growth.

Mr. Gutierrez can be contacted at 305-406-1301 or raul@italkraft.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.