Editorial Board   Guest Author

Mr. Blake

Michael Blake

Chief Executive Officer, Hospitality Technology Next Generation (HTNG)

Michael Blake is the Chief Executive Officer of Hospitality Technology Next Generation (HTNG). Mr. Blake previously served as the CIO of Commune Hotels & Resorts, encompassing Joie de Vivre, Thompson, Tommie and Alila Hotels. He provided strategic leadership and sound perspective to contribute to the management and evolution of Commune's global IT functions.

Before his role at Commune, Mr. Blake was the CIO of Hyatt Hotels Corporation where he set the global technology direction for their global footprint. He has over 20 years of experience in finance and technology from various roles at numerous companies. Before his CIO positions with Commune and Hyatt, Mr. Blake was SVP of IT for First Data, CFO of IT Finance at Kaiser Permanente and Director of IT Finance for Sears. In each role, he was the highest-ranking IT Finance resource and key internal consultant and advisor to international senior leadership teams.

Prior to that, Mr. Blake held various financial roles within United Airlines including the controller of the IT organization.

Mr. Blake holds a Bachelor of Science in Accounting from the University of Utah, received his Master of Business Administration in Finance and Economics from the University of Chicago Booth School of Business and also his Master of Science in Information Technology from Northwestern University. He also maintains several credentials and licenses: CPA, CMA, CISA, CITP.

Mr. Blake served as a member of HTNG's Board of Governors since 2009 and held the Treasurer position for many of those years.

Please visit http://www.htng.org for more information.

Mr. Blake can be contacted at 847-303-5560 or michael.blake@htng.org

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.