Editorial Board   Guest Author

Ms. Venugopal

Emily Venugopal

Director of Hospitality, Relevance International

Emily Venugopal is a seasoned PR professional specializing in the luxury, lifestyle & travel sectors. She has over 20 years of experience, having worked at some of London, Miami and NYC's finest PR agencies, as well as in house as The Director of Public Relations at The Pierre, a Taj Hotel, New York, and most recently as a PR consultant in the wellness and travel space.

Ms. Venugopal is well experienced at hotel openings and has spearheaded several hotel and resort launches including: La Mamounia, Marrakech; Park Hyatt New York; The Chatwal New York; Andaz Peninsula Papagayo; The Waikiki EDITION; and Moxy Times Square.

Ms. Venugopal rebranded and reinvigorated the Instagram account for @thepierreny during her time working for Taj Hotels, and works closely with heavy hitting power-instagrammers, leveraging their influence. She's created solid PR strategies for several Tourism Boards globally including: Barbados Tourism, Namibia Tourism, The Greater Miami CVB, Palm Springs CVB, Texas Tourism, Massachusetts Office of Travel & Tourism and Kent Tourism, and has worked with hotel brands including: Banyan Tree Hotels & Resorts, Andaz , Angsana, Park Hyatt, InterContinental Hotels, Moxy Hotels, Taj Hotels, EDITION Hotels, Oberoi, Morgans Hotel Group and Thompson Hotels.

Similarly, Ms. Venugopal has a depth of experience in creating successful PR campaigns for independent hotels including Forty 1 North, The Setai Miami Beach, Isle de France, Pariaiso de la Bonita, The Palms Turks & Caicos, Omni Berkshire Place and The Gleneagles Hotel. Ms. Venugopal is well versed in scoping out partnerships and 3rd party brand alliances for her clients, bringing greater cache, awareness and sales to the brands she represents.

Born and raised in England, Ms. Venugopal graduated from Sheffield Hallam University, UK with a BA Hons in Media Studies and moved to the US in 2005. She loves to travel with her family and sip cocktails on rooftop bars.

Please visit http://www.relevanceinternational.com for more information.

Ms. Venugopal can be contacted at 212-251-1500 or emily@relevanceinternational.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.