Editorial Board   Guest Author

Dr. Cain

Lisa Cain

Assistant Professor, Chaplin School of Hospitality & Tourism Management, FIU

Dr. Lisa Cain is an Assistant Professor in the Chaplin School of Hospitality and Tourism Management at Florida International University, where she teaches both undergraduate and graduate level Hospitality Management courses.  She received her doctoral degree in 2015 in Hospitality Administration from the University of Nevada, Las Vegas. She earned her Master's degree from Florida International University in Hospitality Management and her Bachelor's degree from Smith College in English Language and Literature. She also spent a year studying at Oxford University in England.  

Prior to beginning a career in academia, Dr. Cain worked for several years as the director of operations for a small start-up healthcare technology company in Los Angeles, California, and then for several more years in the fine-dining foodservice industry in Miami, Florida and in Las Vegas, Nevada, respectively.  Her time in industry sparked her desire to further pursue her academic career.

Dr. Cain currently teaches marketing management at both the undergraduate and graduate levels, and globalization and competitive methods in the hospitality industry for graduate students at Florida International University. She has previously taught organizational behavior, and leadership, management and ethics for undergraduate students at the University of Nevada, Las Vegas.

Dr. Cain's research interests fall within the broad topics of organizational behavior and marketing, with an emphasis on understanding internal and external customer behavior. Specifically, she has published in the areas of work-life balance, substance abuse among hospitality workers, and loyalty in the hospitality industry. She continues to develop research in these topics.

Please visit http://www.fiu.edu for more information.

Dr. Cain can be contacted at 305-919-4500 or lcain@fiu.edu

Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.