Editorial Board   Guest Author

Mr. Cisco

Carlo Cisco

Chief Executive Officer, Select Innovations, Inc.

Carlo Cisco is a serial entrepreneur, investor, and innovator. He is best known for his current role as the Founder, CEO, and Chairman of Select Innovations, Inc.

Mr. Cisco started his first successful business in college, helping bring thousands of customers to local venues throughout Miami. He has since helped build or grow companies of all sizes ranging from pre-development stage startups to companies like Groupon and Bloomingdales. Most notably, he helped build Groupon Japan, turning it into one of the company's largest and most successful international markets in just two months.

Mr. Cisco's current company SELECT is a private membership community and concierge service that provides access to exclusive events, insider pricing, and VIP perks at thousands of locations. SELECT partners with top rated local restaurants and nightlife venues as well as premier global brands in travel, retail, entertainment & more. SELECT's 10,000+ members receive exclusive benefits at over 500,000 partner locations.

SELECT has received a lot of media attention after quickly being called "AMEX for the Next Generation" and "The Black Card for Millennials" by Fox Business.

Mr. Cisco is also a member of the YEC (Young Entrepreneurs Council), an elite organization for successful entrepreneurs. He is frequently featured as an expert on entrepreneurship, business, and marketing in news outlets including Mashable, Forbes, Fox Business, Tech.co, USA Today, TheNextWeb, Entrepreneur Magazine, Yahoo!, WSJ, ReadWriteWeb, and Inc. among many others.

Mr. Cisco was recently named a top ten personal branding expert to follow in 2017 by Entrepreneur Magazine. He was also heralded as "One of hospitality's fastest growing stars" by the publication.

Please visit http://www.meetselect.com for more information.

Mr. Cisco can be contacted at +1 646-481-4061 or carlo@meetselect.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.