Editorial Board   Guest Author

Mr. Chung

Ray Chung

Director of Design, The Johnson Studio at Cooper Carry

Appointed as Director of Design of The Johnson Studio at Cooper Carry, Ray  Chung spearheads the restaurant, hospitality interiors and club design studio. After graduating with a B.A. cum laude from Yale University and a Master of Architecture from The Graduate School of Design at Harvard University, Mr. Chung has focused his career on building memorable, immersive destinations. With each project, he views storytelling as an organizing principle in design, bringing out the character of each project.

Mr. Chung's broad range of experience spans from restaurants, hotels and casinos to cruise ships, museums and children's hospitals. His work spans the country and the globe, with projects in South America, Europe, Africa, and Asia. 

After previously working at Rockwell Group, and most recently, New York City-based Tihany Design, Mr. Chung now leads The Johnson Studio at Cooper Carry's new offices in New York City, which opened in October 2016.


Please visit http://www.coopercarry.com/ for more information.

Mr. Chung can be contacted at 212-691-0271 or ray@johnsonstudio.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.